Job Description

Key Output

Compile Salesforce Activity Reports Drive Regional Product Support Audits and action plans Manage special projects (not limited to SGP) for Product Support as and when they arise Drive Master Data Accuracy to ensure effectiveness of OLGA information

Drive utilization of all sales force automation, funnel management and prospecting tools. SAP & Salesforce custodian for Product Support

Monitoring performance metrics to optimize sales efficiency across the team

Analysis of sales data and key performance indicators (KPI's) to identify trends, assess sales performance, and make data-driven adjustments to sales strategies Overseeing day-to-day sales activities, ensuring sales reps are following established sales processes and adhering to compliance guidelines

Providing sales reps with necessary training, tools and resources to enhance their selling skills and improve overall sales performance Manage the collection of C.E.M data from regions and dissemination of results. Drive the implementation of action plans where they are required to address customer satisfaction issues

Establish and maintain the Succession plan for Product Support Reps and Managers in the group

Identify skills gap in the Product Support sales force and identify ways in which to resolve

Oversee the development and management of the annual sales product support coverage plan

Monitor and track parts and service sales progress against established sales targets

Drive Sales Execution discipline across Southern Africa: Implement ASS Sales Funnel Management

Qualification, Experience and Competencies

Applicable Bachelors degree or equivalent

>5 to 8 years experience in a mining and / or construction sales environment

Microsoft PowerBi Skills will be advantageous Advanced computer literacy (MS Office)

Analytical Thinking (L2)

Judgement (includes Decision Making) (L2)

Verbal and Written Communication (Including listening) (L2)

Drive, Energy and Initiative (results-focus) (L2)

Customer Responsiveness (L2)

Building Relationships (L2)

Influencing and Negotiation (L2)

Business and Financial Acumen (Including Commercial Orientation) (L2)

Programme and Project Management (L2)

Practical Execution Management (Planning, Organising & Monitoring) (L2)

Strategic Leadership (L2)

* Developing People (L2)