Job Description

KEY DELIVERABLES AND WEIGHTING
SALES

• Perform market research to identify trends and manage sales activities as per relevant standard operating procedure
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Meet individuals and company sales targets/ objectives
• Identify target markets/ new business and establish successful plans to develop them as per relevant standard operating procedure
• Expand additional sales through innovative selling techniques
• Receive and interpret proposal requests from new or prospective clients as per relevant standard operating procedure
• Identify sales opportunities and follow up on new accounts for business development
• Monitor and keep management informed of competitors by gathering market place information on pricing, products, marketing techniques, services etc.
• Plan and organize personal sales strategy, including existing and potentially new clients to optimize return on time investment activities as per relevant standard operating procedure
• Keep abreast of product/ services knowledge, technical knowledge, market conditions, competition activities, advertising trends and possible risks, threats and opportunities in the market place
• Provide professional sales service through ensuring customer satisfaction

Submit reports/ proposals/ quotes/ vendor applications to new clients and customers and provide feedback to the relevant person as per standard operating procedures

• Perform any other task related to the sales and marketing task delegated by the relevant person that is related to the advancement of the business or executed of the vision, mission, strategy or strategic goals of the business as per relevant standard operating procedure

NEW INSTALLATION/RENEWAL/ADDITIONAL/EXCHANGE

• Compile and submit proposals/ quotes/ credit applications to potentially new clients
• Conduct fitting at clients premises at mutually agreed times and ensure that all fittings for all client employees are recorded correctly and accurately
• Create fitting lists (order), submit fitting list to the accounts department and ensure that existing account status is acceptable and ensure that new accounts has been created after credit checks has been conducted
• Submit all administrative documents to the sales administrator to ratification and system updates
• Ensure that administrative documents are submitted to clerical staff for placement or orders and follow up on outstanding orders regularly and keep clients informed or progress on order
• Ensure account is handed over to PRO at client implementation meeting

ADMINISTRATION 10%

• Design, implement and maintain and administrative system to keep accurate and concise records of all contracts and proposal submitted, accepted and declined
• Complete and submit all scheduled and ad-hoc reports and figures as requested
• Submit all documentation relating to purchases, additional, renewals, loans and other information weekly as per relevant standard operating procedure
• Checking of item quantity and price availability before an order is created and finalized
• Capture/ record all relevant documents on system as per relevant standard operating procedures
• Develop/ implement/ review all administration requirements in regards to customer orders and processing it once credit application is approved a contract will be drafted from a company and legal perspective as per relevant standard procedure

CUSTOMER SERVICES 15%

• Build and maintain relationships with clients/ customers
• Resolve customer complaints/ queries effectively and develop/ implement solutions as per relevant standard operating procedure and provide feedback on a timely manner
• Perform any other tasks related to the furthering of the business interests and/ or tasks/ activities/ duties delegated to you

Technical Knowledge, Skills and Abilities:3 years experience in a customer/service-related industry including tenders, service level agreements, service contracts, designing marketing material, coordination and distribution of marketing material in a key
account management roleBehavioural / Soft Competencies, Skills and Abilities:

• Excellent communication and organizational skills with strong interpersonal and problem-solving abilities
• The ability to work under stress and resolve conflict.
• Detail orientated

Prospecting, Presentation, Negotiation and Closing skills

• Ability to communicate, both verbally and written, clearly and accurately in English.

Computer skills and knowledge

• Proficient computer literacy on MS Office related packages (MS Word, MS Excel, MS Outlook) and Company related software systems

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