Job Description

Background

Connect Solutions are a Salesforce consulting and implementation partner for non-profit organisations. We specialise in supporting non-profit organisations to leverage the power of the Salesforce platform to improve their customer relationship management (CRM) and monitoring and evaluation (M&E). Since Connect Solutions was founded in 2010, we have completed more than 150 projects for 70 different organisation within South Africa and internationally.

One of the main benefits of Connect Solutions, is that is owned and run as a Social Franchise of U-turn - with profits supporting U-turn's work to give homeless people the skills to overcome homelessness. U-turn believes that every homeless individual should have access to an effective pathway that addresses their physical, spiritual, and emotional needs so they can leave the streets and become a long-term productive member of society. The programme is yielding wonderful results. Candidates typically graduate into open market employment and show a 90% long term success rate! Connect Solutions provide training internships for candidates on the U-turn programme providing them a pathway into web development and other tech jobs.

The position

Connect Solutions is looking for a

Sales/Lead Development Specialist

to join our team. The role is focused on driving client acquisition, managing the sales pipeline, and building long-term relationships with nonprofit organizations in need of digital services. You will have strong sales and business development experience, excellent consultative sales skills, and the ability to understand nonprofit needs. Additionally, you will possess a proactive approach to networking, experience with CRM systems, and a passion for contributing to brand visibility through thought leadership and content creation.

This is a part-time position with flexible hours, making it an ideal opportunity for those returning to work after a career break (e.g., to care for children) and looking for a smooth transition back into the workforce. If you are an individual that has these skills and wants to help nonprofits across South Africa (and beyond) do good better, then this is the perfect job for you.

Key areas of responsibility

Client Acquisition & Relationship Building

- Proactively identify and engage nonprofit organizations in need of digital services, establish connections with key networks (e.g., Nonprofit Service Providers network, Inyathelo), and represent the agency at conferences and events to expand visibility and drive new business.

Sales Pipeline Management

- Oversee the entire sales cycle from lead generation to contract closure, onboarding, and client handover, ensuring smooth transitions and opportunities for future engagement; maintain accurate records in the agency's CRM system and provide regular sales performance reports.

Consultative Sales & Needs Assessment

- Engage nonprofit leaders and stakeholders to understand their digital needs and challenges, offering tailored solutions that align with their mission and budget; develop compelling proposals, presentations, and quotes that clearly define deliverables and expectations.

Collaboration with Project Teams

- Work closely with project managers, designers, and developers to ensure seamless alignment between sales commitments and project execution; provide ongoing client feedback to internal teams to enhance service quality and client satisfaction.

Retention & Upselling

- Build long-term relationships with clients through regular check-ins, gathering feedback, and identifying opportunities for upselling services such as website updates, database improvements, or ongoing digital support to increase repeat business.

Brand Advocacy & Thought Leadership

- Actively contribute to the agency's reputation in the nonprofit digital sector by participating in webinars, writing case studies and blog posts, sharing success stories, and representing the agency at industry events to strengthen brand credibility and attract new clients.

Experience and Skills

Sales & Business Development Experience

- Proven track record in sales, lead generation, or business development, preferably within the nonprofit or digital services sector. (essential)

Understanding of Nonprofit Needs

- Knowledge of the challenges nonprofits face and how digital solutions (websites, databases, IT support) can support their mission. (desirable)

Consultative Sales Skills

- Ability to assess client needs, present tailored solutions, and develop compelling proposals that align with nonprofit goals and budgets. (essential)

Pipeline & CRM Management

- Experience managing a sales pipeline, tracking leads, and maintaining accurate records in a CRM system. (desirable)

Networking & Relationship Building

- Strong ability to engage nonprofit leaders, attend industry events, and build long-term partnerships.

Collaboration & Communication

- Excellent interpersonal and communication skills to work effectively with internal teams and external clients.

Personal attributes

Proactive & Self-Motivated

- Takes initiative, works independently, and drives sales efforts with enthusiasm and persistence.

Strong Relationship Builder

- Naturally connects with people, builds trust, and maintains long-term client relationships.

Mission-Driven & Empathetic

- Passionate about supporting nonprofits and understanding their unique challenges and needs.

Excellent Communicator

- Able to convey complex ideas clearly, persuasively, and professionally in both verbal and written formats. Comfortable leading workshops and giving presentations.

Resilient & Adaptable

- Thrives in a dynamic environment, handles rejection well, and adjusts strategies to meet changing circumstances.

Detail-Oriented & Organized

- Manages multiple leads, follows up consistently, and keeps track of sales activities with precision.

Next Steps

Candidates interested in this position must apply via the U-turn website https://homeless.org.za/careers/

Job Type: Part-time

Work Location: In person