Job Description

Our client in the Telecommunications industry is currently looking for a Sales Manager, in Maitland, Cape Town.Responsibilities:

• Staff Management:
• Set targets, performance plans, and rigorous, objective standards for sales representatives.
• Meet with reps one-on-one weekly to review performance, progress, and targets (Weekly)
• Deliver deep performance reviews for each individual rep once or twice per year (Semi-annually or annually)
• Coach individual sales representatives one-on-one through phone work and prospecting help sessions to help them improve sales performance (Weekly)
• Participate in spontaneous sales call rides and planned field days (Semi-monthly or monthly)
• Counsel, support, discipline underperforming sales representatives.
• Develop a scalable sales process and ensure representatives adhere to it correctly.
• Ensure that reps use sales technologies, such as a CRM, correctly.
• Plan and implement training programs. Hold regular skills training sessions with internal or external sales trainers (Monthly)
• Plan and preside over weekly sales team meetings (Weekly)
• Hold team building events onsite or offsite. (Monthly)
• Recruit, select, onboard, and train new sales reps.
• In some cases, oversee regional and local sales managers.
• Motivate and engage the sales team with monetary and non-monetary (intrinsic) motivational tactics, such as sales contests, lucrative incentive packages, prizes, and public recognition.
• Unite the team: Ensure reps work as a positive unit and share their best practices.
• Set a good example for the team.
• Work according to company culture and values, prioritize ruthlessly, use good communication, and deliver results effectively.
• Managing Customer Needs:
• Maintain a deep understanding of customer needs and monitor their preferences.
• Resolve escalated customer issues and customer complaints regarding sales and service.
• Provide expertise when setting and adjusting pricing plans and discount rates.
• Provide advanced negotiation expertise.
• Connect company headquarters with customers and salespeople in the field.
• Managing the Business:
• Determine and assign sales quotas, targets, and/or goals.
• Project and forecast annual and quarterly revenue and for one or more sales territories.
• Develop sales strategies to acquire new customers or clients.
• Track sales team metrics and share them with company leadership.
• Analyse sales data on sales results and develop plans to address performance gaps.
• Collaborate with marketing executives to develop lead generation plans.
• Prepare budgets and approve expenditures.
• Monitor competition, economic indicators, and industry trends.
• Advance ones own professional and technical knowledge by attending workshops and other educational trainings, participating in professional societies and industry networks, and reading professional and industry publications.

• Strong interpersonal skills and an ability to build rapport with customers.
• 5-8 years sales experience in office automation/telecoms.
• Leadership traits and characteristics.
• Strong communication and negotiation skills.
• Hardworking with a strong work ethic.
• Target driven and competitive.
• Self-motivated with results-oriented focus.
• Good people management skills with the ability to lead and manage a sales team to exceptional levels of success.
• Valid drivers license and reliable transportation.

• Dependent on qualification and experience.

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