Job Description

Welcome to Rentoza! We're a South African company that's changing the game in e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers.

The Role:

We are looking for a dynamic and energetic Sales Manager to inspire, lead, and drive the sales team to exceed targets within a fast-paced environment. This pivotal role involves crafting and executing effective strategies, closely monitoring team performance, and cultivating a high-energy, results-oriented culture that consistently achieves exceptional outcomes.

Key Responsibilities:Leadership and Team Management:

Lead, inspire, and manage a team of outbound sales agents to achieve and surpass individual and team targets. Provide ongoing coaching, mentoring, and performance feedback to enhance team effectiveness. Foster a positive, motivating, and results-oriented team culture. Ensure the team consistently delivers exceptional customer experiences. Resolve escalated customer concerns promptly and effectively. Design and deliver training programs to enhance product knowledge, sales skills, and customer service standards.

Campaign Collaboration and Execution

Partner closely with the marketing and product teams to design and execute outbound and retail campaigns for new products, upgrades, product alternatives and driving retention. Develop and implement sales strategies to achieve business objectives. Monitor and analyse key performance indicators (KPIs) to identify areas of improvement and implement corrective actions. Drive outbound and inbound sales campaigns, ensuring alignment with overall business goals.

Performance Monitoring & Quality Assurance:

Set clear, measurable targets and track progress regularly. Conduct daily, weekly, and monthly performance reviews with the team and individual agents. Address underperformance through coaching, training, or corrective action plans. Maintain a strong focus on quality assurance, ensuring that all interaction uphold Rentoza's service standards

Insights Driven Strategy:

Leverage sales data and insights to refine strategies Stay updated on industry trends and share insights with the team to improve sales techniques.

Reporting and Analysis:

Prepare and present detailed sales reports, forecasts, and performance reviews to senior management. Track and analyze the effectiveness of campaigns to inform future strategies.

Required Qualifications and Skills:

Proven Leadership:

Experience in leading and managing high-performing sales teams in a call centre environment. Leadership of a retail sales team will be advantageous. Ability to motivate and inspire a team to exceed expectations.

Sales Expertise:

In-depth knowledge of sales strategies, techniques, and performance metrics. Experience in managing outbound campaigns, upgrades, and retention strategies. Proven ability to meet and exceed sales targets in a fast-paced environment.

Analytical and Strategic Thinking:

Proficiency in analysing data to identify trends and make informed decisions. Strategic mindset with the ability to implement actionable plans to drive performance.

Communication:

Excellent verbal and written communication skills. Strong presentation and negotiation skills.

Problem-Solving:

Ability to address challenges effectively and implement timely solutions.

Technical Proficiency:

CRM Systems: Proficiency in using CRM platforms (e.g., Zendesk, HubSpot, or Zoho) to manage leads, monitor team performance, and generate reports. Data Analysis: Advanced skills in analyzing and interpreting sales data to derive actionable insights, using tools like Excel (pivot tables, VLOOKUP, and advanced formulas), Google Sheets in platforms like Looker studio. . Reporting: Strong capability to create detailed and visually appealing sales and performance reports using presentation tools. Quality Assurance Systems: Experience working with quality monitoring tools and frameworks to maintain high sales standards and customer satisfaction.
*

Minimum Requirements:

Bachelor's Degree/Diploma in Business, Marketing, or a related field. 3-5 years of experience in a sales call centre environment, with at least 2 to 5 years in a leadership role. Proven track record of managing teams and exceeding sales goals.

Benefits:

Offices:

Johannesburg Cape Town Durban

Perks:

Free Friday lunches Discovery Medical aid Employee Health and Wellness Assistance Learning and Development opportunities Access to cutting-edge technology Hybrid (after the probationary period, if applicable)
If you're passionate about technology and want to work in a fast-paced environment where you can make a real difference, Rentoza is the place for you. Join our team and be part of something truly exciting!

Rentoza is an equal opportunity employer whose aim is to promote and achieve equal representation in all levels of all occupational categories. Preference will be given to candidates whose appointment will assist the Company in achieving its Employment Equity targets in terms of the Company Employment Equity Plan.

By responding to this advertisement, you consent to Rentoza lawfully processing your personal information in accordance with the Protection of Personal Information Act 4 of 2013 for recruitment purposes and confirm that any personal information has been submitted voluntarily.

?The company reserves the right not to make an appointment. An application will not in itself entitle the applicant to an interview or an appointment and failure to meet the minimum requirements of the post will result in the applicant automatically disqualifying him/herself from consideration.

If you don't hear back from us in 30 days, please consider your application unsuccessful.

Job Type: Full-time

Pay: R35000,00 per month

Application Question(s):

What is your current CTC?
Education:

Bachelors (Required)
Experience:

Call Centre: 4 years (Required)
Location:

* Johannesburg, Gauteng (Required)