Sales Manager: Pre Owned

Johannesburg, Gauteng, South Africa

Job Description


To plan, manage and monitor the implementation of new and/or pre-owned vehicle sales activities and
processes in order to enhance service delivery and maximise profits. Build, manage and develop a team
of energetic, disciplined and service-orientated sales executives focused on delivering an exceptional
customer experience that translates into high closing rates, strong retained margins and a strong
individual and collective accountability to achieve goals in line with OEM standards
Position OverviewTo plan, manage and monitor the implementation of new and/or pre-owned vehicle sales activities and
processes in order to enhance service delivery and maximise profits. Build, manage and develop a team
of energetic, disciplined and service-orientated sales executives focused on delivering an exceptional
customer experience that translates into high closing rates, strong retained margins and a strong
individual and collective accountability to achieve goals in line with OEM standards
Specific Role ResponsibilitiesGENERIC JOB OUTPUTS
PROCESS

  • Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act
(CPA) and others.
  • Assist with trade-in's and evaluations if and where applicable.
  • Contribute to the design, development, implementation and evaluation of marketing campaigns
aimed to increase sales.
  • Contribute to the development of the appropriate strategy and set targets within area of
accountability.
  • Define standard operating procedures (SOPs).
  • Direct and control the management of legal and litigation processes.
  • Ensure that sales executives achieve minimum sales activity standards as measured by sales
activity management system.
  • Ensure vehicle stock is managed in accordance with company /M/ Importer policies.
  • Establish and sustain business and M/Importer relationships.
  • Implement and manage end-to-end processes.
  • Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved.
  • Manage all operational risk and risk mitigation initiatives.
  • Manage operational risk and risk mitigation initiatives.
  • Manage the effective resolution of customer complaints, ensuring problems are addressed in a
timely and accurate manner.
  • Manage the maintenance of content on digital and social media platforms in accordance with
M/Importer and organisational standards.
  • Monitor and report on progress against operational plans and adjust where required.
  • Plan and organise sales outputs through assigning sales priorities and continuously reviewing and
adapting targets and quality to achieve objectives and goals.
  • Plan, manage and monitor governance compliance processes in area of accountability in order to
manage risks and expose liabilities.
  • Resolve problems by applying the necessary discretion and guidelines.
FINANCE
  • Ensure gross profit targets are met or exceeded and take corrective action where applicable.
  • Ensure that the assets, resources and equipment are managed in a manner that enhances cost
effective utilisation.
  • Manage financial activities in line with approved policies and procedures.
  • Manage, monitor and report on budget variances and provide solutions.
CLIENT
  • Advise on and provide support to ensure the effective resolution of customer queries in order to
ensure customer satisfaction and retention.
  • Contribute to a culture of customer service excellence, which builds positive relationships and
provides opportunity for feedback as well as exceptional service delivery.
  • Deliver services and/or products that create a culture which aims to meet or exceed customers'
expectations in the business.
  • Achieve and exceed M/Importer target in alignment with Customer Service Index.
  • Build sustainable relationships with customers that contribute to a culture of customer service
excellence.
  • Manage CRM processes and procedures.
  • Plan, manage and monitor processes to ensure customer service excellence.
  • Provide advice and support to customer with regard to their requirements in order to achieve and
maintain set customer service excellence standards, aligned to M standards.PEOPLE
  • Create an engaging, enabling and productive work climate aligned to the employee value
proposition.
  • Implement and manage workforce planning, recruitment, learning and development, performance
management, reward and recognition and employee relations to ensure an optimal working
environment.
  • Manage teams within the context of defined processes, set required performance parameters and
act as coach and mentor where required.
  • Monitor and positively influence and manage change, and offer operational support where
required.
  • Own and live up to company values.
Qualifications and ExperienceMinimum QualificationMatric and any relevant tertiary qualification.Minimum Experience3 - 5 years' experience in a similar environment, of which at least 1 - 3 years' supervisory / team lead experience
Skills and Personal AttributesMinimum Requirements
  • Valid drivers licence
  • A broad understanding of the motor and/or the logistics and /or transport industry and legislation relating thereto.
  • Demonstrate Computer Literacy (MS Office; Internet and email) at intermediate level.

Motus

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Job Detail

  • Job Id
    JD1333003
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, Gauteng, South Africa
  • Education
    Not mentioned