Job Description

To plan, manage and monitor the implementation of new and/or pre-owned vehicle sales activities and
processes in order to enhance service delivery and maximise profits. Build, manage and develop a team
of energetic, disciplined and service-orientated sales executives focused on delivering an exceptional
customer experience that translates into high closing rates, strong retained margins and a strong
individual and collective accountability to achieve goals in line with OEM standards
Position OverviewTo plan, manage and monitor the implementation of new and/or pre-owned vehicle sales activities and
processes in order to enhance service delivery and maximise profits. Build, manage and develop a team
of energetic, disciplined and service-orientated sales executives focused on delivering an exceptional
customer experience that translates into high closing rates, strong retained margins and a strong
individual and collective accountability to achieve goals in line with OEM standards
Specific Role ResponsibilitiesGENERIC JOB OUTPUTS
PROCESS

• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act

(CPA) and others.

• Assist with trade-in's and evaluations if and where applicable.

• Contribute to the design, development, implementation and evaluation of marketing campaigns

aimed to increase sales.

• Contribute to the development of the appropriate strategy and set targets within area of

accountability.

• Define standard operating procedures (SOPs).

• Direct and control the management of legal and litigation processes.

• Ensure that sales executives achieve minimum sales activity standards as measured by sales

activity management system.

• Ensure vehicle stock is managed in accordance with company /M/ Importer policies.

• Establish and sustain business and M/Importer relationships.

• Implement and manage end-to-end processes.

• Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved.

• Manage all operational risk and risk mitigation initiatives.

• Manage operational risk and risk mitigation initiatives.

• Manage the effective resolution of customer complaints, ensuring problems are addressed in a

timely and accurate manner.

• Manage the maintenance of content on digital and social media platforms in accordance with

M/Importer and organisational standards.

• Monitor and report on progress against operational plans and adjust where required.

• Plan and organise sales outputs through assigning sales priorities and continuously reviewing and

adapting targets and quality to achieve objectives and goals.

• Plan, manage and monitor governance compliance processes in area of accountability in order to

manage risks and expose liabilities.

• Resolve problems by applying the necessary discretion and guidelines.

FINANCE

• Ensure gross profit targets are met or exceeded and take corrective action where applicable.

• Ensure that the assets, resources and equipment are managed in a manner that enhances cost

effective utilisation.

• Manage financial activities in line with approved policies and procedures.

• Manage, monitor and report on budget variances and provide solutions.

CLIENT

• Advise on and provide support to ensure the effective resolution of customer queries in order to

ensure customer satisfaction and retention.

• Contribute to a culture of customer service excellence, which builds positive relationships and

provides opportunity for feedback as well as exceptional service delivery.

• Deliver services and/or products that create a culture which aims to meet or exceed customers'

expectations in the business.

• Achieve and exceed M/Importer target in alignment with Customer Service Index.

• Build sustainable relationships with customers that contribute to a culture of customer service

excellence.

• Manage CRM processes and procedures.

• Plan, manage and monitor processes to ensure customer service excellence.

• Provide advice and support to customer with regard to their requirements in order to achieve and

maintain set customer service excellence standards, aligned to M standards.PEOPLE

• Create an engaging, enabling and productive work climate aligned to the employee value

proposition.

• Implement and manage workforce planning, recruitment, learning and development, performance

management, reward and recognition and employee relations to ensure an optimal working
environment.

• Manage teams within the context of defined processes, set required performance parameters and

act as coach and mentor where required.

• Monitor and positively influence and manage change, and offer operational support where

required.

• Own and live up to company values.

Qualifications and ExperienceMinimum QualificationMatric and any relevant tertiary qualification.Minimum Experience3 - 5 years' experience in a similar environment, of which at least 1 - 3 years' supervisory / team lead experience
Skills and Personal AttributesMinimum Requirements

• Valid drivers licence

• A broad understanding of the motor and/or the logistics and /or transport industry and legislation relating thereto.

• Demonstrate Computer Literacy (MS Office; Internet and email) at intermediate level.

Motus