Job Description

###

To plan, manage and monitor the implementation of new and/or pre-owned vehicle sales activities and processes in order to enhance service delivery and maximise profits. Build, manage and develop a teamof energetic, disciplined and service-orientated sales executives focused on delivering an exceptional customer experience that translates into high closing rates, strong retained margins and a strong individual and collective accountability to achieve goals in line with OEM standards

###

Position Overview

###

Specific Role Responsibilities

GENERIC JOB OUTPUTS

PROCESS

Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others. Assist with trade-in's and evaluations if and where applicable. Contribute to the design, development, implementation and evaluation of marketing campaigns aimed to increase sales. Contribute to the development of the appropriate strategy and set targets within area of accountability. Define standard operating procedures (SOPs). Direct and control the management of legal and litigation processes. Ensure that sales executives achieve minimum sales activity standards as measured by sales activity management system. Ensure vehicle stock is managed in accordance with company /M/ Importer policies. Establish and sustain business and M/Importer relationships. Implement and manage end-to-end processes. Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved. Manage all operational risk and risk mitigation initiatives. Manage operational risk and risk mitigation initiatives. Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner. Manage the maintenance of content on digital and social media platforms in accordance with M/Importer and organisational standards. Monitor and report on progress against operational plans and adjust where required. Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals. Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities. Resolve problems by applying the necessary discretion and guidelines.

FINANCE

Ensure gross profit targets are met or exceeded and take corrective action where applicable. Ensure that the assets, resources and equipment are managed in a manner that enhances cost effective utilisation. Manage financial activities in line with approved policies and procedures. Manage, monitor and report on budget variances and provide solutions.

CLIENT

Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention. Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery. Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business. Achieve and exceed M/Importer target in alignment with Customer Service Index. Build sustainable relationships with customers that contribute to a culture of customer service excellence. Manage CRM processes and procedures. Plan, manage and monitor processes to ensure customer service excellence. Provide advice and support to customer with regard to their requirements in order to achieve and maintain set customer service excellence standards, aligned to M standards.

PEOPLE

Create an engaging, enabling and productive work climate aligned to the employee value proposition. Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment. Manage teams within the context of defined processes, set required performance parameters and act as coach and mentor where required. Monitor and positively influence and manage change, and offer operational support where required. Own and live up to company values.
###

Qualifications and Experience

Minimum Qualification

Matric and any relevant tertiary qualification.

Minimum Experience

3 - 5 years' experience in a similar environment, of which at least 1 - 3 years' supervisory / team lead experience

###

Skills and Personal Attributes

Minimum Requirements

Valid drivers licence A broad understanding of the motor and/or the logistics and /or transport industry and legislation relating thereto. * Demonstrate Computer Literacy (MS Office; Internet and email) at intermediate level.