Job Description

REQ Details

Location - Bellville

Closing Date 15 November 2023

REQ 23670

What will you do?

Responsible for the planning, organising and control of a department. Manages the activities within the department through subordinate supervisors, ensuring that staffing levels are maintained, training is provided and that company standards and productivity levels are maintained. Liaises with other departmental heads. Ensures that each skill level within the communication centre attains the given service level. The incumbent controls the budget, reviews cost saving, initiates and provides input on the training of team leaders. Reviews Call Centre industry benchmarking locally and internationally.

What will make you successful in this role?

Santam Direct has an exciting career opportunity is available for a Sales Manager, who will be based in Centurion. This career opportunity is available within the Referral Sales department.
The Sales Manager will drive sales in a telesales environment. The incumbent must have proven success in the inbound as well as outbound telesales environment. The incumbent must also have a good knowledge of digital marketing with the ability to analyze leads and influence the generation of quality leads and have accountability to convert these leads into sales for Personal Lines.

QUALIFICATIONS AND EXPERIENCE

• Completed Grade 12
• Completed RE certificate
• Degree or Diploma Commerce / Business studies
• Insurance related studies on an NQF Level 5 or 6
• Minimum 5 years' call centre management experience within short-term insurance (sales driven environment)
• Comprehensive experience in the short-term insurance industry
• Proven involvement in the formulation and execution of sales strategies

KNOWLEDGE AND SKILLS

• Legislative requirements applicable to a contact centre environment in the insurance industry
• Working knowledge of digital marketing
• Developing sales plans and budgets
• Santam Personal insurance product and system knowledge
• Financial Management including Income Statement analysis
• Drive and lead results
• Call centre control and reporting
• Budget and expenses
• Stakeholder communication
• Management of employees

BEHAVIOURAL ATTRIBUTES

• Builds effective teams
• Decision quality
• Directs work
• Plans and aligns

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

WHO ARE WE?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Sanlam