Job Description

Company DescriptionWhy work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSPurpose of the job

• To join the Sales & Marketing team to learn whilst assisting the team to achieve the overall sales and marketing targets. The successful incumbent will assist and support in coordinating tasks within the sales and marketing department. This role will work with the team to ensure client satisfaction, coordinating with other departments and handling administrative duties.

Levels of accountability:

• Reports directly to the Director of Sales and Marketing.
• Collaborating with the Sales and Marketing Team

Primary Responsibilities

• Assist in all administration related tasks.
• Assist with various projects in the team - planning & execution.

Customer Service: Delighted Customers:

• Work with the team to assist in delivering the best customer service.

Other:

• Assist in coordinating with vendors, suppliers, and gift providers to secure the best options.
• Assist in the planning and execution of hotel events.

Administrative:

• Assist with the accounting process with regards to purchase orders and invoices
• Assist in all travel arrangements for the team.
• Assist in all admin related sales requests.

Learning and Growth: Motivated and Prepared Workforce:

• Takes responsibility for own learning and Development.
• Use experience with guests, their feedback and requirements to formulate innovative service ideas to department management to continuously improve the standards of service if needs be.
• Ability to give and receive feedback.

General Knowledge and Responsibilities:

• Has a keen passion for the hotel and services provided to the guest.
• Maintains a high standard of service, appearance and social skills according to the company policy.
• Works in harmony with all departments and employees, is willing to assist others when and if required.
• Attends all training and workshops as and when required.
• Is familiar with all policies and procedures, house rules, fire, security and emergency procedures as well as all checklists pertaining to the position.
• Ensuring Brand Standards are maintained.
• Performs any reasonable duties as instructed by immediate supervisor.

Qualifications

• A Hotel School or Marketing Diploma/Degree preferred.
• Excellent written and verbal communication with people on all levels.
• Proficient in all relevant computer programmes - excel, PowerPoint etc.
• Passion for Hospitality and Travel.
• Excellent organizational and planning skills.
• Creative, Innovative and Forward thinking.
• The ability to multi-task and prioritize.
• Self-Motivated with specialization.
• Have the ability to work under pressure.

Fairmont