Job Description

The Sales Operations Administrator will become an expert on all offerings from The Moorings and Sunsail, and support the Sales Operations Team to facilitate understanding, documentation, and training of new and existing product offerings. The Sales Operations Administrator will support product updates and product launches and ensure customer-facing information is accurate and timely.The successful candidate has a passion for and understanding of the boating or charter industry, has experience working within a sale/pre-departure team environment or with customers, can speak confidently in front of groups both virtually and in person, and interact well across departments and levels within an organization.What you will be doing:Support with the creation of documentation for all Familiarization tripsSupport with crafting training materials, coordinating training sessions, and managing the attendee lists.Support with the management of sales-related documents and processes including but not limited to booking rules, terms and conditions, and pre-departure documents in collaboration with e-commerce, legal, and IT teams.Support with internal research to answer and document product-related questions throughout the customer journey.Work with the Sales Operations Team to collate all Product, Operations, and Yield updates and circulate them to the business.Maintain communication with base managers and assist with fact-finding and compiling research across all departments.Support the Sales Operations Team in ensuring Knowledge Base is up to date and articles are within the optimal format to maximise searchability.Management of the Sales Operations inbox and raise concerns to the sales operations team.Support with online information updates including content, imagery, and following up with other teams on briefs.Manage and validate the online issues log.Support with the creation and reformatting of the E-guides.What we are looking for:

• Ideally, 1-3 years experience in Yachts.
• Familiarity with the yacht charter or boating industry.
• Experience building assets such as training documents and supporting documents for familiarisation trips.
• Strong communication skills using Word, Excel, and PowerPoint.
• Proficiency with Hubspot.
• Must have excellent attention to detail.
• Strong organisation skills and ability to effectively multi-task.
• Excellent verbal and written communication skills.
• Self-starter.

Employee Benefits:

• Competitive salary.
• Health Benefits.
• Employee Assistance Programme.
• Employee Group Travel Benefits.
• Career progression opportunities.
• 21 days of annual leave (pro-rata) plus public holidays, 2 charity days per year, and a bonus day off for your birthday.

If you are looking for your next exciting adventure and have the experience were looking for, apply today!We believe people are happier and perform best when they can be their true selves, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable, and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.To request accommodations, please contact our team atDon't miss out on this exceptional opportunity to join our team as a Sales Operations Administrator. Apply now and let's resolve how we can efficiently implement your talents in our world-class organization.

Travelopia