Job Description

Are you ready to play a

key role in optimizing sales performance

and driving business success? We're seeking a

Sales Operations Analyst/Sales Enablement Specialist

to join our dynamic call centre in

Umhlanga

. This pivotal role is dedicated to enhancing sales productivity by streamlining processes, providing data-driven insights, and equipping the sales team with the tools and resources needed to achieve their targets.


As the link between

sales strategy and execution

, you will be responsible for identifying operational gaps, recommending solutions, and supporting sales leaders to maximize efficiency. We're looking for a highly organized, analytical professional with a passion for problem-solving, stakeholder engagement, and continuous improvement.


If you're motivated by

delivering business impact, driving operational excellence, and collaborating in a fast-paced environment

- we'd love to hear from you!

Key Responsibilities:

Process Improvement:

Continuously review, recommend, and document sales processes to enhance effectiveness and achieve targets.

Sales Optimization:

Collaborate with Sales Leaders to identify campaign gaps, optimize reports, recommend systems, and provide feedback through call monitoring.

POC Management:

Assist with POC launches, provide feedback and stats, suggest improvements, and collaborate with relevant departments.

Reporting & Analysis:

Act as a bridge between sales and support teams, ensure accurate and timely reporting, analyze sales and dialler stats, and recommend improvements.

Business Operations Support:

Focus on accurate reporting, automation of manual tasks, and analytical insights to boost productivity.

Minimum Requirements:

Matric 2-3 years' experience in a Sales Operations, Sales Enablement, or Data Analyst role within a call centre environment Solid understanding of sales processes and procedures. Proficient in MS Office with

advanced Excel skills

(Formulas, Pivot Tables, VLOOKUP, etc.). Experience using reporting tools to generate and analyze reports. Experience with

Vici

Dial is advantageous.

Join us and play a crucial role in shaping a high-performing, results-driven sales environment where your contributions will make a tangible impact.


We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note that only candidates meeting the specified criteria will be considered.


If you do not receive a response within 14 working days, please consider your application unsuccessful. We appreciate your interest in joining our team and wish you every success in your future endeavors.