Job Description

Title Sales Operations and Analytics ManagerJob Purpose:The Sales Operations and Analytics Specialist at Altron Document Solutions is responsible for optimizing sales processes, managing data-driven decision-making, and providing comprehensive analytics to support the sales team in driving revenue growth. This role involves streamlining operations, analyzing sales performance, and ensuring that sales strategies are aligned with the business objectives of Altron Document Solutions. The specialist will also play a key role in bid and tender management, supporting the team with timely submissions and accurate pricing strategies.Key Responsibilities:Sales Process Optimization:Develop and implement efficient sales processes that enhance productivity and reduce time in the sales cycle.Evaluate and automate workflows using tools and software relevant to Altron Document Solutions' sales and customer relationship management systems.Work closely with the sales leadership to align operations with the companys strategic goals.Data Analytics and Reporting:Collect, analyze, and interpret sales data to generate actionable insights.Create comprehensive sales performance reports, including weekly and monthly KPIs, forecasts, and pipeline health for management.Ensure data integrity within the companys CRM and other sales tools, maintaining accurate customer records and sales activities.Sales Forecasting and Pipeline Management:Provide accurate sales forecasts based on historical performance, pipeline data, and market trends.Assist in quota-setting processes and ensure sales targets align with the companys growth objectives.Monitor the pipeline, ensuring accurate sales forecasting and timely identification of potential risks.CRM Management and Optimization:Oversee the usage and maintenance of the CRM system (e.g., Salesforce), ensuring it meets the sales teams needs.Train team members on effective CRM utilization, ensuring proper adoption and usage.Troubleshoot system issues, manage updates, and ensure data accuracy.Tender and Bid Management:Coordinate and support tender submissions, working closely with the sales and management teams.Ensure tenders are completed in compliance with deadlines, company standards, and client requirements.Provide analysis and support in bid pricing, ensuring competitiveness in the market.Performance Analysis and Sales Strategy:Analyze key sales metrics, identifying trends and areas for improvement within the sales team.Provide recommendations to management based on data analysis to enhance sales strategies and execution.Track and measure the performance of the sales team against targets, identifying and addressing underperformance.Cross-Functional Collaboration:Collaborate with marketing, finance, and product development teams to ensure sales operations align with broader company objectives.Support senior management in strategic decision-making by providing relevant sales data and operational insights.Facilitate communication between sales, operations, and other departments to resolve issues and streamline processes.Continuous Improvement:Stay updated with industry best practices and trends in sales operations and analytics.Propose and implement new tools, systems, and processes to continuously improve sales efficiency and effectiveness.Introduce innovations to the tender management process to improve success rates.Key Requirements:Education and Experience:Bachelors degree in Business, Data Analytics, or a related field.3-5 years of experience in sales operations, data analytics, or a similar role, ideally within the technology or office automation sectors.Experience with CRM systems such as Salesforce and advanced Excel capabilities.Technical Skills:Proficient in data analysis and visualization tools (e.g., Power BI, Tableau).Advanced skills in Microsoft Excel for data reporting and manipulation (pivot tables, VLOOKUPs).Familiarity with CRM tools (e.g., Salesforce) and sales automation technologies.Understanding of the tender and bid management process.Analytical and Problem-Solving Skills:Strong analytical abilities, with experience in using data to drive decision-making and optimize sales performance.Capable of identifying operational inefficiencies and implementing solutions.Communication and Collaboration:Excellent communication skills to present complex data in a clear and concise manner.Strong collaboration abilities to work effectively across departments and with various stakeholders.Ability to work in a fast-paced, deadline-driven environment.Attention to Detail:High level of attention to detail, especially in managing data and preparing reports.Strong organizational skills to ensure accurate tender submissions and data integrity.Time Management and Organizational Skills:Strong ability to prioritize tasks and manage multiple deadlines.Excellent organizational skills to track progress on projects, tenders, and sales pipeline activities.Goal-Oriented:Results-driven, with a focus on delivering measurable improvements in sales efficiency and performance.Ability to align day-to-day operations with long-term business goals.Preferred Qualifications:Experience in the document solutions, technology, or office automation industry.Proven experience with tender/bid submission processes.Certification in sales operations or analytics is a plus.This role is vital for ensuring the smooth functioning of Altron Document Solutions' sales team, optimizing sales efficiency, and ensuring accurate, data-driven decisions to support revenue growth and operational excellence.Education Bachelor's Degree: Business Management (Required)Languages

Altron