Job Description

Our client in the ICT industry is currently looking for a Sales Operations Coordinator, in Durban, Kwa xe2x80x93 Zulu Natal.Responsibilities:

• Assist the sales team with day-to-day administrative tasks including scheduling meetings, organizing travel arrangements, and managing correspondence.
• Prepare and distribute sales-related reports and documents as required.
• Oversee the order lifecycle from receipt to delivery, ensuring accuracy and timely processing of customer orders.
• Coordinate with logistics and production teams to address any issues related to order fulfilment.
• Serve as a primary point of contact for customers, addressing inquiries, resolving complaints, and ensuring high levels of customer satisfaction.
• Maintain professional relationships with clients and provide excellent service throughout the sales process.
• Track sales performance metrics, generate reports, and analyse data to provide insights into sales trends and areas for improvement.
• Assist in preparing sales presentations and proposals.
• Collaborate with marketing, finance, and logistics teams to ensure alignment on sales strategies, promotions, and operational processes.
• Facilitate communication between the sales team and other departments to ensure timely and accurate execution of sales initiatives.
• Maintain and update customer and sales data in CRM systems or other databases.
• Ensure data accuracy and integrity, and generate reports as needed.
• Prepare and process sales contracts, quotations, and other relevant documentation.
• Ensure compliance with company policies and procedures regarding sales documentation
• Provide support to the sales team in achieving their goals by assisting with lead management, customer follow-ups, and other sales-related activities.
• Organize and coordinate sales events, trade shows, and promotional activities.
• Assist the sales manager in the implementation of the organization's sales initiatives and strategies.
• Analysing sales data to optimize sales efforts and better identify potential opportunities to expand product depth and breadth.
• Monitor the teamxe2x80x99s progress, identify shortcomings, and propose improvements.

• A minimum of three (3) yearsxe2x80x99 experience in sales.
• Proven track record of sales success within an ICT distribution business.
• Knowledge of the IT market, reseller channels, marketing and promotional strategies is essential.
• Understanding of IT industry and OEM channel.
• Matric with mathematics is essential and a Sales and/or Marketing qualification is required, college diploma or university degree is preferred.
• Maintain high level of customer service.
• Ability to effectively prioritize workloads and manage time.
• Mature outgoing personality, energetic go getter with a will to succeed.
• Strategic thinker with strong planning and execution skills.
• Excellent customer engagement and relationship building skills.
• Strong negotiation skills.
• Above average computer literacy in MS Word, Excel, Outlook, and PowerPoint.
• Service quality orientated.
• Customer focused.
• Copes effortlessly within a high stress and pressurized environment.
• Excellent communication, writing and people skills.
• Willing to go the extra mile and succeed.
• Technology driven.
• Ability to work with numbers.
• Ability to provide positive, helpful & productive feedback.
• Able to establish effective personal contact/channel for communication between parties.

• R30 000 xe2x80x93 R32 000 per month.

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