Job Description

Sales Operations Manager Port Shepstone - KwaZulu Natal - South Africa

We are looking for an experienced and motivated individual to join our team as a Sales Operations Manager . In this role you will be responsible for leading a team of sales support staff as well as providing dedicated support to our external Sales Teams/Agents. This is a key position that requires strong leadership skills, exceptional organizational abilities, and a strong customer-centric approach.

Key Responsibilities:

• Lead and manage a team.
• Building relationships.
• Providing support to our External Sales Team/Agents.
• Collaborate closely with the External Sales Team/Agents to understand their needs and provide tailored support to help them achieve their sales targets.
• Oversee the day-to-day operations of the sales support, transfers, and administration function, including contract processing, transfers and customer inquiries.
• Develop and implement processes and procedures to improve efficiency and effectiveness within the sales support and transfer administration team.
• Monitor team performance and provide regular feedback and performance evaluations.
• Handle escalated customer inquiries and issues in a timely and professional manner.
• Ensure that Sales Support staff maintain accurate records and documentation related to sales contract processing. Completing the credit assessments and FICA documentation in line with statutory requirements
• Assist in the development and implementation of sales strategies and initiatives.

Skills and Competencies:

• Proven experience in a sales support or sales administration role, with demonstrated leadership skills.
• Strong organizational and multitasking abilities, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to effectively interact with team members, customers, and other stakeholders.
• Proficiency in Microsoft Office suite, with experience in using a multiple of software.
• Attention to detail and a high level of accuracy in all work activities.
• Flexibility and adaptability to respond to changing business needs.

Leadership Experience:

• Minimum of 3 years of experience in a leadership role, preferably within a sales support or sales team.
• Proven track record of effectively leading and developing a team to achieve goals and objectives.
• Experience in mentoring and coaching team members to maximize their potential and performance.
• Strong conflict resolution skills and the ability to handle difficult situations with professionalism and tact.

South Africa's leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Head Office in Port Shepstone. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.

Ref# 42/02

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Beekman Group