Job Description

Description:

• Achieve sales targets as defined by Sales Manager

• Ensure thorough knowledge of all products

• Maintain regular customer call cycle

• Develop and maintain excellent customer relationships

• Gather thorough knowledge of the competitor's environment

• Ensure products are optimally displayed in stores and in-store branding is optimized

• Develop a good understanding of customer needs

• Grow existing product range within customers

• Identify opportunities within existing customers

• Follow up on any customer requests

• Monitor the market for sales opportunities

• Consult price trading with Line Manager

• Supply new customers

• Monitor sales and profit for each account.

• Provide training to store staff

• Assist customers pro-actively

• Provide open lines of communication

• Provide feedback and resolve outstanding orders

• Implement quick responses to customers

• Resolve customer complaints effectively

• Develop a good understanding of customer needs

• Provide support to customers to increase sales

• Assist the customer with - Returns - Account queries - General queries

• Maintain accurate records of pricing structures

• Ensure customer pricing is correct

• Communicate pricing to Internal Sales to limit credits

• Provide feedback to the Sales Manager on competitor activity or any other information requested

• Escalate customer dissatisfaction on pricing, delivery complaints, quality, and timeframes

• Create a product budget per customer

• Senior Certificate (Matric Grade 12)

• Relevant tertiary qualification

• 1-3 years working experience

• MS Office, K8, Sales system Knowledge (what must I know):

• Plumbing brands such as Macneil

• Customer account management

• Proven sales history Skills and Abilities (what must I be able to do / display)

• Ability to work under pressure

• Able to make decisions

• Good presentation skills

• Reliable and honest

• Good Communication skills

The Building Company