The person in this position will be responsible for ensuring Customer Satisfaction and service, maintain and increase customer base and to sell parts and accessories
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Position Overview
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Specific Role Responsibilities
Ensure that parts sales budget is achieved through marketing
Maintain and increase market share within area of responsibility
Retain existing customers by ensuring Customer Satisfaction
Adhere to Company Discount Policy
Communicate market opportunities to management and other departments
Ensure all customer queries are dealt with efficiently and effectively
Ensure all customers are introduced to new Policies and promotions
Maintain regular communication with Parts Manager
Ensure regular and helpful contact with all customers
Ensure communication with dealership staff
Attend to all training courses when required
Ensure all customer issues are reported and resolved
Keep accurate schedule of customer visits
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Qualifications and Experience
A minimum of Grade 12
Clear Criminal Record
Computer literacy is essential
Toyota experience will be an added advantage
Motor industry experience is essential
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Skills and Personal Attributes
* Must have excellent verbal communication skill
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