Job Description

JOB PURPOSE

The Sales Support Consultant will assist Senior Sales Managers in managing all operational aspects of client service delivery and project management. This includes contracting, handling daily queries, follow-ups, drafting presentations, resolving client issues, and overseeing project timelines and deliverables. The role requires strong relationship-building skills and a solid understanding of reverse data billing, bulk SMS, and managed services.

RESPONSIBILITIES

Support Senior Sales Managers in client service delivery by managing administrative, operational, and project management tasks Draft, review, and manage contracts and service agreements Handle client queries promptly and ensure resolutions are communicated effectively Conduct follow-ups on outstanding queries, proposals, and service requests Prepare presentations and reports for internal and external stakeholders Liaise with internal teams to ensure seamless service delivery and client satisfaction Maintain and update CRM systems with accurate client interactions and transaction records Monitor key account activities, ensuring timely responses and service fulfilment Assist in the coordination and execution of client onboarding processes Identify opportunities to improve service efficiency and client experience Manage project timelines, coordinate tasks, and ensure deliverables are met within deadlines Track and report on project progress, risks, and outcomes to stakeholders

KEY COMPETENCIES AND SKILLS

Strong organisational, administrative, and project management skills Excellent communication and interpersonal abilities Proficiency in MS Office Suite (Excel, PowerPoint, Word) Managing customer requests and managing supplier relationships Ability to multitask and work under pressure in a fast-paced environment Strong problem-solving and analytical skills Knowledge of CRM systems and sales support tools Understanding of reverse data billing, bulk SMS, and managed services Ability to build and maintain relationships with clients and internal teams Experience with project management methodologies and tools

QUALIFICATIONS

Matric A diploma or degree in Business Administration, Project Management, or a related field Project management certification (e.g., PMP, PRINCE2) is advantageous

EXPERIENCE

Minimum of 5-7 years' experience in a sales support, client service, or project management role within the IT and data industry Previous experience in the telecoms industry working with products like reverse data billing, bulk SMS, and managed services is essential * Experience in supporting high-level sales professionals and managing operational sales functions