Job Description

: Sales Support Manager

Position:

Sales Support Manager

Department:

Sales Support

Job Summary:

To effectively manage a team of Retention Consultants & Collection Agents that are responsible for retaining clients and collect on unpaid premiums. Ensuring that quality and compliance measures are adhered to, and targets achieved. To ensure that the company vision and values are upheld through achieving the key result areas.




+ Manage the Retentions team to plan and implement data-led strategies to reduce customer churn. + Oversee the execution of agreed-upon tactics, engaging with customers before, during and after the process is complete for that customer.
+ Overseeing Collection Agents and ensuring the accurate and timely invoicing of customers.
+ Setting payment collection goals and targets for the department.
+ Creating and implementing a strategy to improve the collection of outstanding premiums.
+ Ensuring that your team are well trained on the product, understand objections and can overcome these objections.
+ Ensuring that your team keep up to-date records for all existing and prospective accounts on company IT systems.
+ Ensuring that all correspondence to customers and potential customers are dealt with timorously and professionally.
+ Ensuring that your team always display and maintain professionalism.
+ Ensure that your current customer portfolio and individual agents' customers are satisfied and that all premiums written are collected within the acceptable parameters (NTU Rate)

Job Specifications:

Minimum Academic, Professional Qualifications & Experience required for this position

Grade 12 with English and a second language Undergraduate/Postgraduate qualification in related field advantageous Minimum 5 years' experience in direct sales role Minimum of 3 years' experience in a leadership role Expert/Advanced Contact Centre operational management Display an understanding and knowledge of the product and industry * Meets FAIS Fit & Proper requirements as per legislation