Job Description

Job Summary Role and Responsibilities:As a Technical Sales Support Officer, your key duties will include:

• Sales Administration: Assist the sales team with order processing, documentation, quotations, and sales reports.
• Customer Interaction: Respond to customer inquiries, provide product information, and follow up on quotes and orders.
• Technical Support: Assist in preparing technical proposals and learning key details about our product range to support the sales process.
• CRM Management: Maintain and update customer records in the CRM system, tracking interactions and order history.
• Team Coordination: Liaise with internal departments (engineering, production, logistics) to ensure smooth processing and fulfillment of orders.
• Sales Reporting: Compile regular sales reports and assist in market research to help identify sales trends and opportunities.

Key Competencies:The ideal candidate will possess the following:

• Experience in Sales Support: Previous experience, at least 5 years, in a technical or industrial environment is highly preferred.
• Strong Communication Skills: Ability to interact professionally with both customers and internal teams, offering clear, concise, and timely communication.
• Organizational Skills: High attention to detail with the ability to manage multiple tasks and deadlines simultaneously.
• Technical Aptitude: Comfortable working with technical products, and the ability to quickly learn about our heavy equipment product range.
• Customer-Focused: A proactive approach to customer service, ensuring customer satisfaction through prompt support and problem-solving.
• Team Player: Ability to work collaboratively with the sales team and other departments.

Qualifications:

• Any related qualification will be considered ti your advantage. Please include in your application.
• Minimum of 5 years experience in a similar sales support or administrative role.
• Familiarity with the heavy equipment or the manufacturing industry is essential.

What We Offer:

• Competitive salary and benefits.
• Opportunities for growth and professional development.
• A supportive and dynamic work environment.

If you are organized, technically minded, and thrive in a fast-paced environment, wed love to hear from you!Join us in driving success in the heavy equipment industry!C3 Resource Investments (Pty) LtdRecruiter

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