Job Description

Who are we?MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella - all managed online. Category winners of the Mail & Guardian Top Companies Reputation Awards in 2014, as well as the Deloitte Best Company to Work For Survey 2011 and 2012 - were are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way - free from worry and most importantly at peace with all the what-ifs of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!What will you do?Manages individuals within a team e.g. call centre agents / consultants within the communication centre. Ensures that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes and systems. Mentors team and gives constant real-time support in terms of query resolution.Minimum Experience

• 2 - 3 years

Minimum Qualification Required

• Grade 12 / Standard 10
• Tertiary qualification will be beneficial
• RE Certificate
• Fully FAIS Accredited

Deliverables include, but will not be limited to

• Ability to manage, motivate and build a high performance team.
• Well spoken.
• Active listening skills.
• Self-motivated.
• Adaptability.
• Quality orientated and organised
• Must be highly proficient in dealing with clients.
• Customer focus.
• Professionalism.
• Flexibility.
• Ability to multi-task and cope with pressure.
• Team player.
• Problem analysis and problem solving.
• Commitment to personal and team goals.
• Strong service, and problem-solving skills.
• Reporting on a daily, weekly and monthly basis on performance
• Skilled in Microsoft applications.
• Sales coaching skills.
• Engaging with senior leadership to achieve business goals.
• Innovative thinker, ability to solve problems.

Turnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Applications close on the 15 November 2024.At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Sanlam