Job Description

Line of Service AdvisoryIndustry/Sector Not ApplicableSpecialism SalesforceManagement Level Senior Associate & Summary A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our clients challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Role Summary:South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand
delivering services for the biggest clients in the world. PwC leads the way in human led,
technology enabled professional services, working with clients to transform their business and make it fit for the future.
Our organization is expanding its Salesforce capabilities and is looking for a Salesforce
Technical Consultant to join our dynamic team. The ideal candidate will possess a strong
understanding of the Salesforce platform, extensive experience in custom development, and the ability to work collaboratively in an agile environment. This role offers the opportunity to
work on exciting projects that transform our business processes and enhance customer experiences. By choosing to join SATIC, you are choosing to work with teams all over the world, harnessing the power of world leading tech and making a difference to real peoples lives.Qualifications /
Certifications required:

• Salesforce Certified Administrator
• Salesforce Certified Platform Developer I
• Salesforce Certified Platform Developer II
• Salesforce Certified Platform App Builder
• Salesforce Certified Sales Cloud (desirable)
• Salesforce Certified Service Cloud (desirable)
• Salesforce Accredited Financial Services Cloud (optional)

Experience required:

• Minimum of 3-5 years of experience in Salesforce development
• Proven experience in full-cycle software development
• Extensive experience with Salesforce configurations and customizations
• Strong background in CRM process design and implementation
• Experience with integrated packages such as Adobe Sign, DocuSign, CTI, and
• Marketing Tools

Responsibilities of role:Development of client solutions:

• Design, develop, test, document, and deploy business solutions on the Salesforce platform.
• Customize and configure Salesforce to meet specific business needs using Apex,

Visualforce, Lightning Components (Aura and Lightning Web Components), and
declarative tools.

• Integrate Salesforce with external systems using RESTful APIs, SOAP APIs, Platform Events, or other integration methods.
• Collaborate with stakeholders to gather and analyze requirements, propose solutions, and provide effort estimates.
• Perform code reviews, ensure code quality, and maintain high standards of

development practices.

• Manage Salesforce data including data migration and data quality initiatives.
• Design and implement scalable solutions leveraging Salesforce best practices and industry standards.
• Participate in Agile ceremonies including sprint planning, backlog grooming, daily stand-ups, and retrospectives.

Commercial:

• Supporting Pre-sales during the development of new business with new or existing clients
• Support the production of proposals and work with wider teams to present proposals.
• Assist in the review of proposals during the pre-sales process to ensure proposal accuracy.
• Working with the commercial teams to ensure a smooth handover into Delivery processes.

General Maintain certification in selected salesforce products.
Maintain and improve internal team skills, processes and ways of working.
Help mentor and coach other colleagues.
Participate in the PwC culture, practices and teams.Desirable skill sets include: Salesforce Development Expertise: Extensive hands-on experience with Apex,
Visualforce, Lightning Components (Aura and Lightning Web Components), and
Salesforce APIs.
Integration Skills: Proven ability to integrate Salesforce with other systems using RESTful APIs, SOAP APIs, or middleware tools.
Customization and Configuration: Strong understanding of Salesforce customization
(custom objects, fields, validation rules, workflows, Process Builder) and configuration best practices.
Data Management: Experience in data migration, data modeling, and management using tools such as Data Loader, Salesforce DX, or similar.
Governance and Best Practices: Knowledge of Salesforce governor limits, code coverage requirements, and deployment methodologies (e.g., CI/CD). Security: Familiarity with Salesforce security model including profiles, permission sets, sharing settings, and field-level security.Role related attributes: Strong presentation and communication skills
Strong aptitude; logical and analytical ability
Facilitating discovery workshops
Documentation of requirements
Translation of client requirements into designs and solutions
Management of design and requirement issues and change requests
Gap analysis and capability mapping
End User Training and other user adoption activities
Developing project delivery roadmaps
Reporting of delivery performance, risks and issuesxe2x9dx96 Industry experience required: Industry specialist knowledge in Financial Services (Banking, Insurance or Wealth Management)"Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsDesired Languages (If blank, desired languages not specified)Travel Requirements Up to 20%Available for Work Visa Sponsorship? NoGovernment Clearance Required? YesJob Posting End Date September 9, 2024

PwC