Job Description

REQUIREMENTS:

• Matric
• Certificate Sales or relevant fields (NQF 5)
• Up to 3 years as a Sales Representative or similar role within the Retail environment
• Computer Literacy (Basic MS Office; and SAP, ERP Systems and other job-specific software systems)
• Knowledge of Sales principles, practice and procedures.
• Communication skills (both verbal and written)

RESPONSIBILITIES:

• Sales Operations
• Actively sources new sales opportunities and close sales to achieve departmental goals and targets.
• Increases company revenue by managing and negotiating with clients, generating leads, qualifying prospects and managing sales of products and services.
• Actively researches competition and monitors market activities to position the company in a favourable manner within the market.
• Forecasts sales, development of sales strategies and models and evaluate their effectiveness.
• Evaluates needs and build a productive relationship.
• Daily / Weekly / Monthly tracking and target reports for the relevant stakeholders.
• Maintains and grows client base within the relevant area of sales.
• Attends meetings, sales events and training to keep abreast of the latest developments.
• Canvasses and opens new customer accounts based on their viability as future customers.
• Monitors monthly sales per customer using the Sales Management process.
• Daily extrapolation of sales information from the ERP system to assess actual units against target units and implements a plan of action if necessary.
• Provides monthly feedback to the Regional Manager on all activities relating to the customer.
• Introduces new marketing and promotion ideas and assists the customer in aligning strategy with that of the Company (Marketing Strategy).
• Hosts regular trade evenings and suitable entertainment in order to promote the product and grow/ develop customer relations.
• Initiates and monitors all promotional activity in order to develop and grow existing customer base and market share in consultation with the customer and Regional Manager.
• Assists with the credit application process.
• Co-responsible with Debtors for effective, timeous collection of outstanding debtors' monies.
• In collaboration with Debtors, ensures that all outstanding Debtors are less than 45 days at all times.
• Assists Debtor's staff in resolving customer queries.
• Pro-actively manages customers with potentially high risk for the Company and liaises with Debtors in respect of any action planning that needs to be done.
• Ensures that vehicles and other company equipment are maintained in accordance with company policy and procedure.
• Attends monthly meetings with Regional Manager to provide status feedback on new business.

Stock Control

• Liaises with Warehouse on an ongoing basis to ensure optimal availability of stock in an effort to resolve any outstanding queries.
• Assists with the consignment stock process when required.
• Monitors buying patterns of all customers to assist in the forecasting of stock requirements on a monthly basis.
• Monitors stock rotations and replenishes new stock in need.
• Monitor claims stock.
• Assists the customer in managing their own stock levels and mix.

Compliance

• Operates within controls and procedures.
• Reports risks or areas of concern to management within own operating area.
• Promotes compliance with all relevant regulations and procedures to prevent fruitless, wasteful and irregular expenditure.

Customer Service

• Maintains effective working relationships with employees and customers to render highest quality of services.
• Identifies and solves problems whilst demonstrating a high level of integrity
• Ensures daily and weekly discussions take place with CIC and other aforementioned stakeholders to ensure that all customer queries are followed up and satisfactorily resolved.
• Provides regular presentation / training to customers on products and pricing to ensure that the customers are kept up to date with technical product changes.
• Assists customer liaison department with maintaining customer base by updating customer information when necessary.
• Provides the customer with stands, POS material, claims and rotation procedure training.
• Updates the customer database by providing new information regarding new customers and / or updating existing information.

Cost Control

• Supports the effective and transparent use of financial and other resources.
• Ascertains whether correct pricing structures are in place at all times.
• Manages and monitors gross profit on a daily basis and implements action plan if necessary.
• Reduces operational costs by optimizing company resources (cell phone, car) and curbs unnecessary expenses.
• Limits expenditure, reduces costs and ensures deviations from budgetary limits are reported to direct Manager.

Abantu Staffing Solutions