Samsung Field Service Consultant's (fsc) R&r

Bryanston, Johannesburg, South Africa

Job Description


- Process alignment to GSPN in accordance to actual process's on the ground.- Warranty billing and error clearing which will reduce SSA's support department's burden.- This will allow current RSM's to focus more on Dealer ...POSITION INFO:On-site training for administrators within the accredited partner's.- Process alignment to GSPN in accordance to actual process's on the ground.- Warranty billing and error clearing which will reduce SSA's support department's burden.- This will allow current RSM's to focus more on Dealer Engagement and dealer process enhancements.- Due to training and upskilling of administrator's/owner's/manager's within the service centre's we will reduce LTP (Long Term Pending) orders (automatically speeding up service).- Support in rolling out of SSA Standard Operating Procedures means overall improvement on Service Levels and Customer experience in turn increase Customer Satisfaction.xc3x82xc3x82- 2. to 5 years training facilitation experience .
- 2 to 5 years SAMSUNG products , process and service experience .
- Deep understanding of the SSA SOPxc3x82
- Experience in Warranty billing processxc3x82Similar jobs you might be interested in:Location: Bryanston
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Job Detail

  • Job Id
    JD1315721
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bryanston, Johannesburg, South Africa
  • Education
    Not mentioned