Job Description

- Process alignment to GSPN in accordance to actual process's on the ground.- Warranty billing and error clearing which will reduce SSA's support department's burden.- This will allow current RSM's to fo...POSITION INFO:Gauteng Based : Bryanston Officexc3x82xc3x82On-site training for administrators within the accredited partner's.- Process alignment to GSPN in accordance to actual process's on the ground.- Warranty billing and error clearing which will reduce SSA's support department's burden.- This will allow current RSM's to focus more on Dealer Engagement and dealer process enhancements.- Due to training and upskilling of administrator's/owner's/manager's within the service centre's we will reduce LTP (Long Term Pending) orders (automatically speeding up service).- Support in rolling out of SSA Standard Operating Procedures means overall improvement on Service Levels and Customer experience in turn increase Customer Satisfaction.xc3x82xc3x82- 2. to 5 years training facilitation experience .
- 2 to 5 years SAMSUNG products , process and service experience .
- Deep understanding of the SSA SOPxc3x82
- Experience in Warranty billing processxc3x82Similar jobs you might be interested in:Location: Bryanston
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