Job Description

• Warranty billing and error clearing which will reduce SSA's support department's burden.
• This will allow current RSM's to focus more on Dealer Engagement and dealer proce...

POSITION INFO:

• 0n-site training for administrators within the accredited partner's.
• Process alignment to GSPN in accordance to actual process's on the ground.
• Warranty billing and error clearing which will reduce SSA's support department's burden.
• This will allow current RSM's to focus more on Dealer Engagement and dealer process enhancements.
• Due to training and upskilling of administrator's/owner's/manager's within the service centre's we will reduce LTP (Long Term Pending) orders (automatically speeding up service).
• Support in rolling out of SSA Standard Operating Procedures means overall improvement on Service Levels and Customer experience in turn increase Customer Satisfaction.

• to 5 years training facilitation experience .
• 2 to 5 years SAMSUNG products , process and service experience .
• Deep understanding of the SSA SOP
• Experience in Warranty billing process

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