Job Description

• Diagnose and Support Home Appliance products for both software and hardware
• Be ready to guide customers with installati...

POSITION INFO:

• TAT- repair turnaround time management for call-back
• FCR- First call resolution
• REDO xc3xa2xe2x82xacxe2x80x9c Same symptom repeat repair
• CMI xc3xa2xe2x82xacxe2x80x9c customer satisfaction
• LTP xc3xa2xe2x82xacxe2x80x9c repair delays
• Diagnose and Support Home Appliance products for both software and hardware
• Be ready to guide customers with installation and product knowledge related problems
• Track, prioritize and Support Phone Fix requests using Mobile GSPN system
• Telephonic and

(RM) support of different types of HA products, Refrigerator, Washing machine, Microwave, Stoves, Tumble dryers, dishwashers, etc. * Identify problems and repair Installation issues, Internet connectivity, Wi-Fi models

• Use of Mobile/GSPN Hass ChatBot systems
• Documenting issues, feedback / Update of CIC T1

N3 electronics higherxc3x82Minimum Matric/ AlternateA+ /N+/ MCSENTS3 ElectronicsWorkshop (CE Repairs) 4Y+IH CE Repairs 4Y+CIC experience (4Y+)Additional: Electronics course ( ALT Electrical)Customer Empathy CourseREF Safe Handlingxc3x82 xc3x82 xc3x82 xc3x82 xc3x82Electro mechanical courseSimilar jobs you might be interested in:Location: Bryanston
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TAT- repair turnaround time management for call-back FCR- First call resolution REDO xc3xa2xe2x82xacxe2x80x9c Same symptom repeat repair CMI xc3xa2xe2x82xacxe2x80x9c customer satisfaction LTP xc3xa2xe2x82xacxe2x80x9c repair delays Diagnose and support Home Appliance products for both software and hardware Be ready to guide customers with installati...
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