Job Description

Company Overview:

Our client is a leading Telematics Company. Their commitment to excellence and customer satisfaction has earned them a prominent reputation in the market. They continue to grow and is seeking a dedicated and highly organized Scheduler to join their team to efficiently manage the scheduling of their technicians.

Job Overview:

As the Scheduler - Technician Scheduling Specialist, you will play a crucial role in coordinating the deployment and scheduling of our skilled technicians to fulfil client service requests and meet organizational goals. Your primary responsibility will be to optimize technician schedules, ensuring timely response to service requests, and maintaining customer satisfaction. The ideal candidate should possess exceptional organizational skills, a strong attention to detail, and the ability to work collaboratively with different teams.

Key Responsibilities:

1. Technician Scheduling: Efficiently plan and schedule technicians daily assignments based on service requests, geographical locations, availability, and required skills.

2. Dispatch Coordination: Coordinate with dispatchers to relay job details, address changes, and communicate any additional instructions for technicians in the field.

3. Service Request Management: Receive and review service requests from customers, internal teams, or automated systems, prioritizing them based on urgency and service level agreements.

4. Resource Optimization: Strive to optimize technician routes and assignments to minimize travel time, fuel consumption, and overall operational costs.

5. Communication: Maintain clear and effective communication channels with technicians, clients, and internal stakeholders to ensure seamless service delivery.

6. Data Management: Update and maintain accurate records of technician schedules, job statuses, and completed tasks using scheduling software or other designated tools.

7. Troubleshooting: Respond to scheduling conflicts, emergencies, and unexpected changes promptly, finding appropriate solutions to minimize service disruptions.

8. Customer Satisfaction: Monitor service delivery timelines, promptly address any delays, and gather feedback to ensure high customer satisfaction and loyalty.

9. Reporting: Generate regular reports on technician performance, service completion rates, and other key performance indicators (KPIs) to assist in decision-making and process improvement.

10. Process Improvement: Continuously identify opportunities to streamline scheduling processes, enhance operational efficiency, and implement best practices.

Qualifications and Skills:

High school diploma or equivalent

Driver License

Proven experience in scheduling, dispatching, or similar coordination roles.

Strong organizational skills and attention to detail.

Excellent communication and interpersonal abilities.

Proficiency in using scheduling software and other relevant tools.

Ability to handle multiple tasks and prioritize effectively in a dynamic environment.

Understanding of technical skills and job requirements for assigned technicians is an advantage.

Problem-solving mindset with the ability to adapt quickly to changing situations

The client offers:

Competitive Market related salary

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