Job Description

Applications are invited for the Scheduler position to be based in North West.

PURPOSE OF THE ROLE:

Schedulers are responsible for coordinating Field Service Teams booking and confirming client appointments and assisting them by providing high-quality customer service. Ensuring effective utilisation of the fleet and communication between clients and Field Teams.

Key Performance Areas would include, but are not limited to:

• Scheduling appointments with clients, including site surveys, installations, callouts and CPE removals.
• Drive installation productivity and quality.
• Ensuring all assigned tickets are updated with required information.

• Do route planning for technicians.
• Active monitoring of fleet.
• Communicate with clients and Installers.
• Co-Ordinate, prioritize and track daily progress of appointments.
• Previous day job card completion, ensuring that the jobcard has been thoroughly completed and signed off by the client.
• Do provisioning and capturing of info on Enigma as required.
• Ensure all tickets / job cards are closed and quotes are checked for invoicing.
• Creation of the PPPoE.
• Produce daily/weekly reports on activities.
• Ensuring that Health and Safety protocols are met and monitored daily.
• Handling technical enquiries from Technicians.
• Fast track pending client concerns and queries to a Senior.
• Make sure all required SOP documents stay updated.

The successful candidate must have the following experience/skills:

• Minimum 2-3 years' experience in a similar role.
• Proficient with MS Office.
• Effective planning skills.
• Time management skills.
• Team player.
• Strong interpersonal skills.
• Ambition and determination to succeed.
• Good analytical and problem-solving skills.
• Strong knowledge of the company and all of its services and Departments.
• Self-disciplined, motivated and organised.
• Initiative, ability to manage own time.
• Always customer orientated, making customer needs the primary focus.
• High resilience and ability to work under pressure.

Education Requirements:

• Grade 12.
• Specialized certifications would be an advantage.

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel's Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.

Herotel