Job Description

OverviewLocation: JohannesburgWork Model: Hybrid (currently 2 days in office)Position Status: Full-time, permanent positionRemuneration: Basic salary with Medical Aid allowance, Pension Fund, and Group Life contributionSoftware Development company that develops software for the insurance industry. They are a medium size company that enjoys to work and play hard. They have been around for over 25 years and they have an international footprint in London as well as Africa.No. of Vacancies1Specific SkillsABOUT YOU:

• You are a proactive and motivated individual with excellent interpersonal and communication skills.
• You have experience serving as Scrum Master for teams that handle systems maintenance, bug fixes, and production support.
• You can manage competing priorities in a dynamic, customer-focused environment, ensuring a balance between planned and unplanned work.

Your experience, qualifications, and skills:

• Approximately 3 years of experience as a Scrum Master with at least 2 years of experience in a support or service management environment.
• Strong understanding of Kanban and Agile Service Delivery.
• Proficiency working with agile tools such as JIRA Service Management, Azure DevOps or similar.
• Proficiency working with reporting tools and dashboards for measuring sprint efficiency and support performance.

Responsible ForABOUT THE ROLE:

• The role requires a highly motivated and experienced Scrum Master to lead and manage Agile practices within our Support Team.
• This role is crucial in ensuring that support-related sprints run efficiently, balancing planned maintenance, incident resolution, and operational enhancements while responding to urgent business needs.
• The Scrum Master will work closely with the Operations Manager and the Development Team to drive continuous improvement and service excellence.

The Scrum Master:

• Facilitates and manages Agile ceremonies, including daily stand-ups, sprint planning, backlog refinement, retrospectives, and Change Control process
• Works with the Operations Manager to prioritize and align sprint deliverables with the broader support strategy.
• Ensures that unplanned, urgent issues are handled effectively while maintaining sprint commitments.
• Monitors and optimizes the flow of work, using Kanban and Scrum principles to adapt to the dynamic nature of support.
• Identifies and removes impediments that affect team efficiency and service delivery.
• Tracks key support KPIs such as ticket resolution time, sprint completion rate, and unplanned work ratio.
• Drives a culture of continuous improvement, ensuring that feedback from retrospectives translates into actionable changes.
• Maintains clear and transparent communication with stakeholders regarding sprint progress and key support metrics.
• Applies Agile best practices tailored for a support-driven environment

Job NatureFull TimeEducational Requirements

• Scrum Master Certification or equivalent agile certification.

Experience RequirementsAt least 3Job LocationRoodepoortJob LevelIntermediate PositionHow to ApplyInterested candidates can send their resumes to natasha@njplacements.co.za mentioning "Job Title" in the subject line.

NJ Placement Consulting