Job Description

Become a part of our amazing team in Cape Town!

Your Role

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You will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centres (OCC's) have all of the necessary information (including systematic information) to be able to execute on our customer behalf. You are responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided.

Your Responsibilities

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Communicate and manage pricing opportunities for the customer whilst documenting feedback in the relevant KN systems Maintain a consistent and high quality customer on boarding experience Execute strong shipment ownership for all customers Recognise and investigate non-conformities and deviations Continuously analyse customer reports to identify areas for improvement Build a strong relationship with the customer and provide high quality advice using a proactive approach Handle queries from colleagues and customers Ensure quality compliance as per internal and external regulations and agreements

Your Skills and Experiences

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Experience in either freight forwarding or transport planning with key focus on Sea Logistics Excellent knowledge of MS office features, especially excel Strong customer service orientation Excellent organisational skills and strong interpersonal skills Ability to work on own initiative and as part of a team Problem solving skills Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines Ability to cope with change and embrace new technologies, demonstrate adaptability to change

Good Reasons to Join

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We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne+Nagel Group. If, like us, you put customers at the heart of everything you do, you can expect to be rewarded with a complete package of benefits on top of a salary that grows with you as you grow in our business.

About Kuehne+Nagel

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.



As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.


CONTACT


Sanchi Bhatnagar


+ (030) 4036371610