Job Description

Secretary to the Hotel General Management
Franschhoek, Western Cape: A distinguished 5-star hotel and wine estate, perched above the picturesque Franschhoek Valley, has a vacancy for an efficient, enthusiastic Secretary to support the Hotel Management team in their daily administrative operations.

Candidates who are resident in the Franshhoek region will be considered for this position

The successful candidate will be required to assist the Hotel Management Team in daily administrative tasks which will include liaising with guests, service providers and employees.

Criteria:

• Matric
• Secretarial and Hospitality accreditation will be an advantage
• Hotel Duty Management experience will be an advantage
• At least 3 to 5 years experience in a similar role covering general administrative and secretarial duties
• Candidate should be well organised, discreet, trustworthy, and able to handle business information with confidentiality
• Proficiency in computer programs: MS Office essential, other Hospitality programs will be an added advantage
• Fluent in English
• While remaining professional at all times, we are seeking a candidate with an outgoing personality who has excellent people skills

Responsibilities:

• Secretarial and administrative support to the Hotel General Manager and Financial Manager
• Assist Hotel Senior Management in miscellaneous secretarial / administrative duties as required
• Efficient diary management
• Professional communication with guests and internal departments
• General secretarial duties including but not limited to:

• Maintain excellent filing system (computer and paper-based)
• Telephone communication
• Management of incoming and outgoing mail
• Maintain office supplies
• Assist the financial manager with administrative tasks
• Meeting management:

• Coordinate agenda, record and distribute minutes and coordinate action items
• Manage recurring meetings in Management and HOD diaries
• Manage daily guest feedback process for action and feedback to Management: document and communicate all guest requests, feedback and complaints through appropriate channels
• Coordinate standard weekly / monthly report submission with HODs
• Maintain guest and potential business database

Helderberg Personnel