Job Description

Secretary to the Hotel General ManagementFranschhoek, Western Cape: A distinguished 5-star hotel and wine estate, perched above the picturesque Franschhoek Valley, has a vacancy for an efficient, enthusiastic Secretary to support the Hotel Management team in their daily administrative operations.Candidates who are resident in the Franshhoek region will be considered for this positionThe successful candidate will be required to assist the Hotel Management Team in daily administrative tasks which will include liaising with guests, service providers and employees.Criteria:MatricSecretarial and Hospitality accreditation will be an advantageHotel Duty Management experience will be an advantageAt least 3 to 5 years experience in a similar role covering general administrative and secretarial dutiesCandidate should be well organised, discreet, trustworthy, and able to handle business information with confidentialityProficiency in computer programs: MS Office essential, other Hospitality programs will be an added advantageFluent in EnglishWhile remaining professional at all times, we are seeking a candidate with an outgoing personality who has excellent people skillsResponsibilities:Secretarial and administrative support to the Hotel General Manager and Financial ManagerAssist Hotel Senior Management in miscellaneous secretarial / administrative duties as requiredEfficient diary managementProfessional communication with guests and internal departmentsGeneral secretarial duties including but not limited to:Maintain excellent filing system (computer and paper-based)Telephone communicationManagement of incoming and outgoing mailMaintain office suppliesAssist the financial manager with administrative tasksMeeting management:Coordinate agenda, record and distribute minutes and coordinate action itemsManage recurring meetings in Management and HOD diariesManage daily guest feedback process for action and feedback to Management: document and communicate all guest requests, feedback and complaints through appropriate channelsCoordinate standard weekly / monthly report submission with HODsMaintain guest and potential business databasehttps://helderbergpersonnel.co.za/current-positions/

Helderberg Personnel