Job Description

Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at www.momentummetropolitan.co.za

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

To deliver accurate and efficient pensioner payroll administration and client servicing by ensuring timely annuity payments, thorough reconciliations, and effective query resolution, while maintaining high service standards and compliance with regulatory and operational requirements.

Requirements

Matric or NQF level 4.
5 Years' experience in a financial services environment.
Experience in administering annuity pensioner payroll.
Experience in the Annuity Administration Environment will be an advantage.
Employee Benefits experience will be an advantage.
Advanced Excel skills, i.e., Pivot tables, VLOOKUPs, etc.
Ability to calculate tax according to SARS requirements.

Duties & Responsibilities

Technical

Administering various standalone Retirement Funds.
Administration of Annuity business, which includes monthly pension payments and death claims.
Accurately load and maintain pensioner records, including personal, address, and banking details.
Complete monthly medical aid reconciliations and balance monthly billing received from the relevant medical aid.
Maintaining member-level transactions across the Benchmark systems.
Reconcile and balance monthly payroll, including Action Swift/overseas payments, and ensure timely submission for approval.
Preparing monthly report for submission of PAYE (EMP201) to be sent to Tax Valuation team in the business.
Preparing tax recons Bi-annual and Annual (EMP501) to be sent to Tax Valuation team in the business.
Issuing tax certificates at the end of tax year - IRP5/IT3(a).
Death Claims (joint/single life) - Stopping the payments upon the death of a pensioner, requesting necessary documents, setting up a beneficiary pension (spouse/child) as determined by the rules of the fund.
Process proof of existence checks via Home Affairs Interface and suspend pensions where required due to outstanding documentation.
Preparing Admin Reports and Valuation Data and Year-end Reports.
Updating Data Verification Form for accuracy of data or outsourcing purposes.
Making payments to trustees for attending various meetings for the fund and calculating the percentages of the payment due.
Ensure audit files are up to date and handle audit queries during the financial year-end process.

Client Services

Distribute client communication timeously, including pay slips, tax certificates, and increase letters.
Adhere to internal controls and SLAs (internal and external), ensuring all administrative and reporting tasks are completed accurately and on time.
Ensure all monthly registers are up to date and follow-up items are actioned.
Ensure that the call centre service factor remains above 95% by providing clients with efficient service.
Provide, file, and maintain relevant documentation to ensure easy access and compliance with guidelines.
Build strong relationships with clients and stakeholders, contributing to a service-oriented culture and ensuring delivery on expectations.
Identify and recommend improvements to systems, processes, and client service practices to enhance client experience and ensure fair treatment.
Take ownership of client service requests and ensure timely, effective resolution of all queries, including those received via the call centre and team mailbox.

Team

Develop and maintain productive and collaborative working relationships with peers and stakeholders.
Actively participate in and positively influence change initiatives.
Continuously grow professional, industry and legislative knowledge to enhance expertise.
Contribute to innovation by developing, sharing and implementing new ideas.
Take ownership of personal career development and learning journey.
Monitor work items and escalate critical issues timeously to ensure resolution.

Competencies

Accountability.
Attention to detail.
Written and verbal communication with impact.
Organisation and planning skills.
Team player.
Client obsession.
* Time management.