Job Description

About us:Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We're committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.Since 2013, we've helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We don't do memecoins.Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We're available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.About the team:Our engineering team is split into organisations which we call Fleets. Each Fleet focuses on a core customer journey (onboarding, security, payments, support, new business, growth and marketing etc.). Each of these fleets contains multiple smaller teams called Pods, each of which focuses on a specific aspect of the product.Our pods are cross-functional groups and may include a product and engineering managers, product designer, back-end engineers, Android, iOS and Web developers, who each bring a unique perspective to the problem you are all contributing towards.We're agile, use scrum, continuous integration and continuous delivery, deploying to production every single day.The role in a Nutshell:A Senior Agile Delivery Lead is an expert in the end to end process of delivering valuable software. They are proactive and accountable for ensuring that the delivery approach for each initiative, solution, epic or story is defined, fit for purpose, tracked, communicated, and constantly tuned as understanding of the solution emerges and that they move through our workflow efficiently. In this role, you will work with Fleet Protect & Serve, a team responsible for making Luno the most accessible and trustworthy platform on the planet for buying, selling, storing, and using cryptocurrency, where customers feel safe and delighted with their experience.Your mission will be:

• Being both an Agile and a delivery expert and servant leader:

• Guiding multiple cross-functional pod teams on how to use agile practices and values across product, engineering and operational teams to delight customers.
• Leading complex initiatives that may involve multiple Fleets and pods
• Inspire the team to take responsibility for their delivery process and the outcomes they deliver, focus them on delivering value or failing fast.
• Working with your pod to create forecasts and plans
• Facilitate or remove impediments to delivery and waste in our processes.
• Facilitating team ceremonies, and teaching others on how to improve theirs with a wide range of methods and techniques in your toolbox.
• Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Coaching your pods on requirements engineering, user story usage, estimation, quality assurance practices, user experience design process, risk management, and more.

• Being a role model and tenacious driving force with a strong delivery ethic:

• Exhibiting ownership of delivery and issues.
• Using simple processes to ensure we're well prepared for software release ahead of launch day.
• Appreciation for and alignment with IT Service Management and Support Engineering processes.
• Competency in risk identification, mitigation and management.
• Outstanding stakeholder engagement, progress tracking, reporting and communications.
• Proactively managing dependencies and cross-team coordination.
• Accountable for the delivery approach and status within your pods.

A little about you:

• Strong understanding of the end to end components of the software delivery lifecycle (SDLC).
• A wealth of experience in agile principles, practices, and theory across methodologies such as Scrum, Kanban, eXtreme Programming, Lean and DevOps.
• Highly organised but flexible and easily able to pivot
• Knowledge of a ticketing tool such as JIRA a must
• Be friendly, transparent, articulate and driven to succeed.
• Basic knowledge of and passion for digital currencies like Bitcoin.

Don't be put off if you don't tick all of the boxes - they're a guide based on what we'd love to see but we appreciate that excellent Agile Delivery Leads have diverse backgrounds.Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service!
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno ExchangeWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Luno