Job Description

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Job Title: AI Solutions Customer Success Manager

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Location: Fully Remote

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About the Role

We are searching for an

AI Solutions Customer Success ManagerAI Solutions Customer Success Manager

to help clients implement AI-powered content strategies that drive measurable business impact. You will serve as a trusted advisor, ensuring seamless deployment, execution, and optimization of AI workflows. Strong verbal communication skills are essential for engaging with diverse stakeholders.

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Key Responsibilities

Client Engagement:

Collaborate with growth teams, content leads, and executives to align AI solutions with business objectives.

Project Management:

Oversee content deployment timelines, proactively resolving delays.

Workflow Execution:

Partner with technical teams to refine AI workflows for efficiency and impact.

Performance Optimization:

Track key metrics (organic traffic, CTR, revenue) and adjust strategies accordingly.

Rapid Implementation:

Drive fast, effective solution deployment with minimal iteration.

Customer Enablement:

Train teams to leverage AI tools, eliminating technical barriers.

Best Practices Development:

Create repeatable playbooks to streamline future deployments.

Product Feedback:

Relay insights to Product and Engineering to inform roadmap improvements.
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Qualifications

5+ years

of experience managing software deployments, from onboarding to expansion.

3+ years

working with enterprise clients, managing multiple stakeholders. Strong ability to drive customer success in SaaS or AI-driven solutions.

Exceptional spoken English

, capable of explaining complex concepts with clarity. Analytical mindset, experience with

data-driven decision-making

(SQL, Python a plus). Self-starter with proven success in high-growth environments.
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Our Values

Integrity & Humility:

High ethical standards, low ego, and a collaborative mindset.

Growth-Oriented:

Committed to continuous learning and professional development.

Action-Driven:

Prioritizing speed, execution, and measurable impact.

Innovation-Focused:

Embracing experimentation and iterative improvement.
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Benefits

Fully remote with flexible work arrangements. * High-growth, collaborative team culture.