Job Description

:Key Responsibilities:Sample Development and Approval:

• To provide technical support to buyers and suppliers as necessary.
• Manage the specific area's sample approval process within SLA

Fabric and Material Analysis:

• Fabric testing outcome input to ensure ultimate customer satisfaction.

Quality Control:

• Review of failed inspection reports and manage final outcome discussions.
• Ensure import orders are released on the Shipping system.
• Collaborate with Quality inspectors as required on final inspection failures where commercial decisions may be required.

Supplier Relationship:

• Work closely with suppliers to communicate technical requirements and address any production challenges.
• Provide technical support and training to high risk suppliers to ensure adherence to quality standards.

Documentation and Reporting:

• Maintain accurate records of sample performance, textile testing results, and quality control outcomes on TFG's systems.
• Support management with style specific information to improve high risk supplier quality performance.

Innovation and Improvement:

• Stay updated on industry trends, emerging technologies, and new materials to drive innovation and improvement.
• Facilitate Seasonal Fit Workshops and Material Best practices to be researched and presented to relevant stakeholders
• To conduct Product Benchmarking as required by the relevant Brand

Post production

• To regularly monitor the quality standards of delivered goods to stores, customer returns & the quality standards of product within the stores of our major competitors
• Answer and follow up customer complaints regarding quality and undertake relevant investigation as required.
• To manage the stores returns process when Technical input is required

Qualifications and Experience:

• A minimum of 8 to 10+ year experience in the retail or apparel manufacturing environment
• Must have a relevant technical apparel related qualification (Degree/ Diploma)
• Must have a keen interest in retail, apparel and quality assurance
• A wealth of technical knowledge of apparel and the ability to communicate it in a clear and compelling way across the business.

Skills:

• Keen and willing to learn and adapt in a fast paced and constantly changing retail environment
• Excellent customer service skills
• Strong initiative and proactive ways of working
• The ability to organise and prioritise effectively in order to meet deadlines
• Proficient use of Microsoft Word and Excel Strong attention to detail
• Ability to easily adjust to work on new systems for data capturing purposes
• An eye for detail
• Ability to work independently as well as within a team
• Excellent interpersonal skills
• Exceptional verbal and written communication
• Excellent problem-solving skills

Behaviours:

• Effectively works with others to achieve shared goals
• Recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
• Effectively adjusts their behaviour, approach, and decision-making based on the situation
• Develops plans and prioritises initiatives that align to the organisational goals and objectives
• Assesses and improves the efficiency, effectiveness, and quality of various work processes
• Interprets and simplifies complex and contradictory information when resolving organisational problems
• Takes accountability and ensures others are held to account on agreed upon performance targets
• Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.#LI-AS1About Us:Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.We're the designers, the makers, the shakers and the teams behind the scenes.Are you with us?About the Team: Designers play a key role in delivering creative solutions for our brands. They look for new and exciting ways to apply visual trends in fashion products, store design, marketing, learning and communication. Their minds are curious, and they are constantly seeking new ways to connect our customers to our brands.

The Foschini Group