Job Description

Senior Application AnalystAcacium GroupWoodstock, Cape TownPermanent, Full TimeCompetitive Salary, plus excellent benefits, and bonusUnlock your potential:Are you an Application Analyst looking for a new role in a complex and customer driven environment? Do you enjoy problem solving and partnering with teams to resolve technical problems? If you're looking for an opportunity that will allow you to take ownership of processes, working across diverse platforms, then read on!Our Tech and Transformation division are looking for a Senior Application Analyst to assist the planning application management, maintenance and enhancements for staffing and sales platforms across the group.When you join Acacium Group, you will work in a caring culture that prioritises your well-being, is passionate, ambitious and delivers with integrity. Constant and reliable, we care about every colleague having a fulfilling and positive experience as part of our team. From personal development to career pathways and opportunities, flexible benefits, and being part of a global business, we help every person be the best version of themselves.Every day you will

• Work with the wider team to enable them to help the Application Support Team, making and aiding the resolution of incidents in line with Service Level Guidelines.
• Providing assistance for major incidents, liaising with the teams as a subject matter expert.
• Work with the wider team to aid internal customers and partners, to translate user stories into technical outcomes, including development, testing and delivering changes in line with business requirements.
• Maintain application JIRA boards as work progresses, run the team daily stand up and support preparation for SCRUM ceremonies.
• Work with the Support team after they have identified areas of high-volume tickets to determine and fix the root cause.
• Contribute to the access control audit process, working with key business stakeholders to ensure that any new functionality, which may be sensitive is given due consideration.
• Support the preparation of test plans for new software releases, conduct E2E/Regression testing on new releases & functionality and update findings.
• Identify & share ideas for how the Applications or Support Service can be improved.

Join us and make a difference!If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.Join us and play a key part of shaping the future of society and improving people's lives!To thrive in this role, you must ideally have

• Previous experience managing CRM applications.
• A proven background in service desk support.

• Demonstrated excellence in customer service.

Our Inclusion Commitment:We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

Acacium Group