Job Description

Senior Associate - Operations - CenturionFull job descriptionCompany DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.Associate role is to support the proactive and reactive retention of customers wanting to cancel their service contracts by doing the following: Calling customers to find out if they were happy with a service, they received at retailors Escalate to retailors or CRC if the customer complains about the service or mechanical faults Verify and update customers details Update leisure interest of customersQualifications1 Year call center experience Automotive industry experience will be advantageousEffective customer relationship and communication skillsExcellent verbal and written communication skills.

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