Job Description

Responsibilities and Duties
Installation, maintenance and support of all Audio-Visual hardware and software

• Capture and maintain all IT assets in the ICT inventory database and dispatch the IT equipment to the user as per writen request
• Install and maintain all Audio-Visual hardware
• Install and maintain Audio Visual software
• Install and maintain all Audio-Visual peripherals
• Liaise with external providers for hardware support
• Setup ad-hoc equipment for events and classes

Audio Visual equipment fault diagnosis

• Identify common problem areas experienced to recommend corrective action
• Decide whether to send the Audio-Visual equipment to the manufacturer for repair
• Report shortfall in parts inventory to line manager
• Work with vendor support contacts to resolve technical problems with audiovisual equipment and software)
• Ensure audiovisual equipment interconnects seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems

Computer Lab/Office demonstrations

• Provide user support for the initial training on equipment and software.
• Assist users in the use of computer so????ware if requested.

ICT liaison

• Document instances of hardware failure, repair, install, and removal
• Forward faulty Audio-Visual equipment to the workshop
• Communicate project statuses to the helpdesk.
• Coordinate and liaise with the rest of the ICT Team

User Educa????on

• Ensuring that user systems are able to communicate to AV systems and that users are adequately trained in the use thereof.
• Develop how-to documents, videos on the use of Audio-Visual equipment and software tools.

Monitoring, evaluating, and reporting

• Relevant operational reports as and when required.
• Research and implement best practices.
• Communicate and consult with relevant stakeholders.

Desired Experience & Qualification
Minimum Qualification

• National Diploma in Information Communication Technology or
• Related Audio-Visual industry-related certifications
• Extron Control Professional certification or equivalent
• AV Industry-specific certifications (e.g., Extron, etc.)
• Driver's license
• Willingness to work outside of normal working hours.

Minimum Experience

• 6 years of related experience.
• Experience with computer systems, LAN, WAN, Wi-Fi configuration& micro/Linux environment
• Computer skills (MS Office suite)
• Audio-visual equipment installation, maintenance, and management will be an added advantage
• Equipment programming experience will be an added advantage
• Good communication skills
• Good interpersonal skills
• Ability to work within a team

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