Job Description

Purpose of the role: The Senior Banqueting Coordinator will lead the banqueting team in organizing and executing events, ensuring seamless operations and exceptional guest satisfaction. The ideal candidate must possess excellent communication skills, strong organizational abilities, and a passion for delivering high-quality service in a fast-paced environment.Key Responsibilities include but are not limited to:

• Event Planning and Coordination: Manage the planning and execution of various events, including weddings, corporate functions, and private parties. This includes coordinating with clients to understand their needs and ensuring all aspects of the event meet their expectations.
• Budget Management: Develop and manage event budgets, ensuring that events are delivered within the allocated budget while maintaining high standards.
• Vendor Liaison: Work closely with external vendors, such as caterers, decorators, AV technicians, and florists, to ensure all services are delivered as agreed.
• Staff Supervision: Oversee the banqueting and events team, including assigning tasks, providing training, and ensuring staff are well-prepared for events.
• Client Relationship Management: Build and maintain strong relationships with clients, ensuring their needs are met and that they have a positive experience from initial consultation to event completion.
• Venue Management: Ensure that the event spaces are well-prepared, including overseeing the setup and breakdown of events, and ensuring all health and safety regulations are followed.
• Menu Coordination: Collaborate with chefs and catering teams to design and finalize event menus, ensuring that they align with client preferences and dietary requirements.
• Problem Solving: Address any issues or unexpected challenges that arise during events, providing quick and effective solutions to ensure the event runs smoothly.
• Sales and Marketing: Assist with marketing the venue and services to potential clients, including conducting site tours and pitching event packages.
• Post-Event Follow-Up: Conduct post-event evaluations, gather client feedback, and analyse the success of the event to improve future offerings.

Criteria

• Matric and further hospitality accreditation.
• Similar experience of at least 5 years in hospitality event and conference planning
• Strong organizational and multitasking abilities, with meticulous attention to detail.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to work effectively under pressure and adapt to changing priorities in a fast-paced environment.
• Proficiency in computer applications, including Opera, MS Office Suite and event management software.
• Flexibility to work evenings, weekends, and holidays as required by the demands of the business.
• Knowledge of food and beverage operations, banquet setup procedures, and event planning fundamentals.
• Leadership qualities with the ability to motivate and supervise banquet staff effectively.
• Professional demeanour and commitment to providing exceptional customer service.

Note that consideration will only be given to applicants who have experience in an equal role in the hospitality industry and who are currently resident in the Western Cape Helderberg area, or those who are willing to relocate.

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