Job Description

Role Purpose

Provide support and assistance on executing the billing cycle and provide customer support related to billing issues. Assist in analysis of all revenue and billing processes across the business. The key objectives are to ensure revenue assurance and a positive customer experience. Research and resolve billing discrepancies to ensure invoice accuracy and completeness, work closely with customers, payroll, and contracts departments to resolve any invoicing and collection issues, while collaborating with Business, billing, and balance sheet reconciliations. This position requires an individual to thrive and lead in a fast-paced environment where workflows change and move rapidly, forcing you to quickly adapt to new circumstances or juggle multiple daily tasks and deadlines.

Role Description

Ownership of the full-cycle invoicing process to ensure timely and accurate customer billings. Validate invoicing, statement generation and their distribution. Maintain the Billing accuracy of the volume of invoices generated (criteria to measure would be credit note passed due to Billing team).



Reduction in undelivered emails by year end. Work with project staff to ensure that bills go forward as quickly as possible, following up on needed approvals to finalize bills. Review and analyse Provide support to the Query Resolution Team for expediting credit notes and clear the Credit note request.



Assist with query resolution for escalated items and provide feedback on customer queries. Evaluate all invoice layout related queries and ensure that invoices are continuously updated to improve the customer experience Job Cost Reports for invoice validation and research discrepancies.



Establish procedures, routines, and related documentation regarding billing and contract maintenance. Identify and research invoicing issues, including customer rejections and short paid invoices, and provide guidance and resolution, as appropriate.



Evaluate all invoice layout related queries and ensure that invoices are continuously updated to improve the customer experience. Review the defects during billing process with IT / other business units and eliminate them to improve customer billing experience.



Social Media Complaint Management. PS Scorecard - Adhering to customer queries logged on system to achieve a favorable customer experience and outcome. Zero critical and 50% reduction in High and no repeat findings. Closure of old audit findings by required timelines.



Coordinate inputs and provide reports to management on performance findings and take corrective actions Investigate billing discrepancies, disputes and correct. Assists in implementing processes and procedures that will improve efficiency and strengthen internal controls




Qualification: Degree in Finance / IT: Preferable



Maximum of 5 years Relevant Experience in Telecom business Customer Relationship management in finance Proven Track Record in Large Organisation:Essential



Knowledge of Billing Systems: Essential



Knowledge of Telecoms Products and Services: Desirable



Knowledge of Financial Systems: Desirable



Knowledge of IT Systems: Desirable



All Appointment are subject to the Labour Legislation in the respective country.