Job Description

You will be in charge of gathering the company's business requirements within Collections, assessing the impact of those changes, capturing, analysing and documenting requirements. You will also be supporting the communication and delivery of those requirements to help the development and operational teams to better meet the demands of the company.Key Performance Areas:1. Business Analysis Planning and Monitoring

• Identify the appropriate stakeholders
• Determine the activities required to successfully complete the business analysis
• Track and communicate the progress of work items throughout the SDLC
• Accurately estimate the required business analysis of work items
• For analysis purposes, have a detailed understanding of the source system (including database structures and process flows)

2. Requirements Elicitation, Management and Collaboration

• Investigate, evaluate, design, and propose solutions to address business requirements
• Validate that the stated requirements match the stakeholders expectations
• Work with project stakeholders to identify, model, and then document their requirements and business domain details
• Structure the requirements in the agreed format so that it is understandable by all stakeholders
• Ensure the timely analysis and documentation of business requirements for the delivery team
• Strong interpersonal and communication skills to help the team work together and to provide a good service
• Communicate the requirements to all stakeholders and obtain stakeholder sign off within the estimate time
• Facilitate meetings, prepare and run with presentations, resolve conflict and negotiate and influence others.
• Facilitate workshops with stakeholders to capture several independent sources of information relating to the project and gaining consensus where possible
• Capture areas of opposing opinion

3. Requirements Analysis

• Ensure that requirements are prioritized
• Use a combination of text, matrices, diagrams, and formal models to conceptualize the requirements
• Define Assumptions, Constraints and Risks
• Ensure that requirements specifications meet the necessary standard of quality
• Validate that all requirements support the Capfins business architecture

4. Solution Assessment and Validation

• Ensure that the proposed solution meet the stakeholders requirements
• Assist the testing team to ensure the solution is validated against the business requirements
• Assess whether the organisation is ready to make effective use of the solution

5. Enterprise Analysis

• Identify new capabilities required to meet the business need
• Define which new capabilities a project iteration will deliver

6. Life Cycle Management

• Use a combination of text, matrices, diagrams, and formal models to conceptualise the business requirements
• Ensure that the requirement specifications meet the necessary standard of quality
• Act as interface with business and the delivery team during the SDLC
• Understand and describe the basic function of the businesss core system
• Investigate production issues and propose solutions
• Perform data analysis tasks to find issues and opportunities for enhancements

Qualifications and Experience:

• 3-year tertiary qualification in relevant technical/financial/analytical related field of study
• Diploma in Business Analysis from FTI or equivalent
• 6 Years + experience in a similar role within a formal business analysis environment
• Experience within the Financial Services industry
• Experience with Contact Centre Environment
• Debt collection experience

Functional Competencies:

• Solid business knowledge of the Finance Industry
• Good understanding of business analysis concepts, tools, and methodologies
• Ability to facilitate, research, model and define requirements
• Experience working in a scrum development process
• Quick problem solver with an eye for detail and accuracy
• Ability to work independently as well as in a team
• Experience in using SQL to query databases and complete test cases
• Strong interpersonal and communication skills to help the team work together and to provide a good service

Behavioural Competencies:

• Information gathering and problem analysis
• Applying Professional / Specialist / Technical Expertise
• Creating and Innovating
• Quality and Detail orientation
• Developing Self
• Detail Orientated
• Pro-active and showing ownership for work

Should you not receive a response within 4 weeks of your application, please consider your application to be unsuccessful.By submitting your application, you are giving Pepkor Payments and Lending implicit consent to the storage and processing of your personal information.Pepkor Payments and Lending is committed to creating equal employment opportunities.

Pepkor Payments & Lending