Job Description

Job Summary Our client is seeking a Senior Clerk: IL Client Services Liaison to join their team in Pretoria EastShould you meet the above requirements, please email your CV to with copy of ID, qualifications and latest payslipResponsibilities:Provide advice to clients

• Verify the positive identification of the client
• Provide correct and accurate advice to clients on products; premiums (monthly); beneficiaries; payments (school fund, loans; life assured on policy;
• Make notes on the system
• Provide assistance on demutualization enquiries

Advise clients on cancelations

• Advise the client of the process and disadvantages of cancelation
• Retain the policy by proposing different options (loan, partial surrender paid up)
• As per clients request follow the standard cancelation procedure (Refund if applicable)

Advise clients on changes to policy

• Verify the positive identification of the client
• Check policy details and status
• Advise client if request can be processed
• Makes notes on the system
• Send documents to back off for processing
• Follow up with back office if changes to policy and been processed and provide feedback to client

Fit and Proper Requirements

• Adhere and comply to FSB board notice in terms of FAIS

Formal Education

• Matric
• Registration as an Employee Representative (FSB)
• Relevant Qualification as per the FSB Board Notice (Depending on date of appointment in the industry)
• Regulatory Examination Level 1: Representatives (RE5)

Experience

• 2 Years' Experience in the Insurance Industry;
• 1 Year Client Services
• 1 Years' experience in: Category A, B, C and retail benefits (Advantage)

Knowledge

• Legislation: FAIS; FICA; NCA
• Insurance Products

Annual CTC: R 180 500 (Negotiable)AtripleA recruitment & tempsRecruiter

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