Job Description

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Job Purpose

Manage all aspects of Sea and Air imports and Exports shipments, manage abnormal shipments and ensure ongoing proactive communication. Deliver a customer service that will lead to product growth. Maintain sound relationships internally and externally, including clients, third party service providers and other stakeholders ensuring a solid platform for future growth. Manage query resoltution proactively. Build sound relationships with clients. Ensure consistant service excellence and add value.

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Qualifications & Experience

Qualifications:

Grade 12 (Matric) Tertiary education would be advantageous A valid, unendorsed Code 8 driver's license.

Experience:

5 - 10 years industry related experience Industry related training i.e. Customs/Sea Imports courses, etc.
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Key Responsibilities

Key Responsibilities and Main Activities for this Role:

Manage Sea and Air Imports and Exports shipments in line with approved processes, including all abnormal requirements. Manage Sea Import shipments in line with approved processes, including all abnormal requirements. Ensure all shipments are handled in line with client requirements and all risks are identified and mitigated. Manage all abnormal incl hazardous shipments appropriately. Ensure proactive communication with all parties, including tracking and tracing of shipments. Ensure accurate timeous invoicing. Ensure prompt attention to all debtors and unbilled disbursement queries. Working with Sea Import teams. To work with sea import teams and commit to growing our service offering to the market. Identify any issues and elevate to management for resolution. To strategize with the team to look for growth opportunities. Manage and optimise performance to ensure client satisfaction Ensure that we perform in line with the clients' expectations where realistic Ensure proactive, value add communications to our clients at all times Ensure operational effectiveness, efficiency and quality control at all times Continuously review the operational process guidelines (ISO 9001:2008) and update procedures as required in line with continual improvement Ensure full adherence to the prescribed legislation, regulatory requirements and internal policies and procedures within the team. Ensure Standard Operating Procedures (SOP's) for clients are in place and update as required Identify potential risk areas and implement mitigation strategies, to ensure that neither delays nor penalties incurred Cooperate with other departments and third parties to ensure operational effectiveness at all times Ensure the prompt resolution of client and recon queries and acquittals to prevent write offs Ensure commitment to our Occupational Health and Safety policies Retain and obtain extension business through exceptional service delivery and relationship building Ensure regular visits to clients where appropriate and ensure we continuously add value Maintain strong relationships with Client, Panalpina, Customs, Forwarders and Service Providers (internal and external) where applicable Investigate opportunities for additional value added products and processes specific to client needs Liaise with KAM's and Service Consultants to ensure client requirements are met and regarding existing and future client requirements Comply with and improve internal systems and processes to ensure compliance to legislation and meeting client expectations and company standards Support the team in the take on of a new client Assist team members as necessary to maintain service levels at all times Adhere to the values of the organisation at all times Managing information Ensure accurate upload of information on operating system Update client status reports immediately information is available Ensure confidential information is treated as such and put measures in place to ensure it is treated appropriately * Invoicing - Ensure all shipments are invoiced in line with clients rates and requirements. Ensure Pro Forma Invoices printed for QC and signing off. Ensure Tax Invoice generated and printed once Pro Forma invoice has been signed off. When required generate credit notes after been approved by management and signed off.