Job Description

Position: Senior Copier TechnicianSalary: Market relatedLocation: Boksburg, GautengJob type: PermanentIndustry: Office AutomationReference Number: CWR.UO.SCT.120624COMPANY DESCRIPTION:Our client is within the Office Automation industry and based in Boksburg. They are looking for a Senior Copier Technician to join their Service Department as soon as possible.JOB DESCRIPTION:The Copier Technician contributes to the success of the Service and Technical Department by providing customer service and technical support by maintaining, servicing and repairing office equipment at customer locations within the assigned territory.MAIN DUTIES & RESPONSIBILITIES:

• A copier technicians first job is to analyze what is causing the malfunction based on the customers description of the problem.
• He may perform diagnostic tests and run a number of test copies to isolate the glitch.
• If replacement parts are needed, he has to research the cost and availability and get customer approval before ordering parts.
• A copier technician is expected to keep his tools in good working order. He is required to complete work orders and parts requisitions as well as daily logs of his work.
• Keeping customers happy by servicing their machines in a proper and timely manner.
• Delivering and installing of toner
• Proper upkeep of job card and delivery notes and all paperwork necessary for service department to run according to company rules.
• Building of copier machines to clients specifications
• Installing of copiers and printers in typical office environments
• Liaising back to office on any issues above and beyond technician abilities to sort out at the client.
• Making sure workshop environment is clean and ready for use
• Correct planning of daily jobs to be completed
• Going for sufficient training on new copier machine models
• Do preventive maintenance of machines
• Perform any other function required by managing staff
• Project and protect a positive company image

EDUCATIONAL REQUIREMENTS:

• Grade 12 with Mathematics
• CompTIA A+ and N+ certification
• At least 5 black training courses at KMSA
• At least 3 colour training courses at KMSA

EXPERIENCE AND SKILLS REQUIRED:

• 3 - 4 Years field related experience
• Previous Technician experience in essential
• A background in Office Automation would be beneficial
• Copier Technicians must have expert knowledge of photocopiers and related equipment, as well as strong computer skills and an understanding of computer networks
• Needs IT experience on our copiers for example the networking side of copier machines
• Goods knowledge in all software of Kyocera copiers for example scanning print drivers, etc.
• Strong interpersonal skills
• Attention to detail
• Demonstrate a high level of initiative
• Ability to exercise discretion and confidentiality when dealing with confidential matters
• Strong analytical and project management skills
• Proven ability to work independently and under pressure to meet deadlines
• Ability to analyse problems and move forward with a plan
• Ability to install, disassemble and reassemble copiers and be able to replace and refurbish parts
• Be computer proficient with an understanding of network connections and commonly-used software programs
• Strong communication and customer service skills
• Valid drivers license
• The ability to lift heavy equipment

TO APPLY FOR THE POSITION, PLEASE FOLLOW THE LINK BELOW:https://www.careers-page.com/the-globevest-group-2/job/L7649V73POPIABy Submitting your CV, you confirm that: * We may retain your personal information in our database for future matching.

• We may contact you when suitable opportunities arise.
• The information you have provided to us is true, correct and up to date.

We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.

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