Job Description

PURPOSE OF THE JOB

Working as part of a team, providing comprehensive, accurate and timely credit management, which will contribute to the success of Exim and enhancing the ability of Exim to reach its target growth.

KEY RESPONSIBILITIES

You will be responsible for your own customers which will be split by representative

You will ensure that customers pay within their payment terms as per the Company's Credit Control Policy

You will deal effectively and on a daily basis with "On Hold" customers. Customers who remain in breach of their payment terms, will be placed on hold and authorisation will be required to over-ride orders for on hold customers. This is outlined in the Credit Control Policy

You will deal effectively and on a daily basis with "Over credit limit" customers. Customers who exceed their credit limits will be required to make an interim payment to reduce their credit limit in order to continue to purchase, or a credit limit review is to be conducted in accordance with the Credit Control Policy. Where necessary authorisation will be required to over-ride the credit limit for new orders.

Working to achieve KPI's set by management

Effectively dealing with customer account queries, including liaising with other departments and representatives in order to ensure they are brought to a satisfactory conclusion and in order to minimize the impact on the customer payment

Effectively create and develop strong relationships with customers, representatives and other stakeholders.

Ensure all customer queries and all collection efforts are recorded on the customer memo screen in Omni

Daily processing of the cash book receipts and final completion of the cash book receipt processing by the 1st of the month in time to send out customer statements

When required, taking of cash/card payments

Dealing with new account applications, gathering of all the relevant documents pertaining to the application and obtaining credit reports and credit references, uploading application onto Mfiles for approval by management and then loading new customer accounts onto Omni

Report monthly to Management on account status and overdue debt analysis

Advise Management immediately of all important development or problems on customer accounts

30 day and 60 day customers' statements to be emailed on the 1st of each month

COD, 7 day, 14 day customers' statements to be emailed on a Friday of each week

Preparation for debtors meeting to be completed by the second Thursday after month end

Debtors days to remain under 45 days

Debtors outstanding values in 60 days to be under 1% of debtors book

Less than 2 bad debts per year

Adherence to Credit control policy

New credit application assessment and account opening within 48 hours of receipt

REQUIRED MINIMUM EDUCATION & WORK EXPERIENCE

Minimum of 2 -5 years' experience in all aspects of a very busy credit control function preferably in a FMCG Company.

2 years minimum managerial experience.

Proficient in English (both written and spoken)

Excellent verbal and written communication skills

Confident, professional and assertive manner both telephonic and face to face

Ability to work accurately under pressure

Excellent attention to detail (accuracy levels)

Strong organisational and administration skills

Can demonstrate ability to build strong relationships with customers, representatives and other stakeholders

Honesty, trustworthiness and integrity

Strong computer skills (preferably Microsoft packages and more specifically Excel and Outlook)

Self-motivated and little requirement for supervision

Flexible and good team worker

Conscientious

Job Type: Full-time

Pay: R35000,00 - R40000,00 per month