Job Description

Global Bearing and Seals Manufacturing company is looking for an experienced customer service representative. The position will be based full time, on the East Rand, Gauteng. If you have a minimum of 7 years proven customer experience, have strong knowledge of IT systems, like Syspro, and previous experience within the bearings and seals industry, apply now!Requirements:

• Grade 12 as a minimum
• A formal qualification with an appropriate tertiary qualification would be advantageous.
• Minimum 7 -8 years proven customer service, planning and administration experience within multi-national and industrial sales environment.
• Knowledge of customer service principles and practices.
• Knowledge of relevant computer applications/ systems.
• Knowledge of Power BI, analyse and interpret Power BI reports.
• Ability to type.
• Knowledge of administrative procedures.
• Numeric, oral and written language applications.
• Extensive knowledge of IT systems including DOH, COH, DWM and Syspro.
• Extensive knowledge of popular Bearings and Seals Products.
• Knowledge of customer service principles and practices.
• A sound knowledge of the management of high-level engineering projects to OEM customers and exports.
• A systematic, logical, analytical approach to problem solving and decision making with no risk to the business.
• Ability to present findings and recommendations to sales, management via reports and presentations.
• Ability to communicate and manage difficult situations with sales, warehouse, and the management team.
• Ability to work with the management team, finance team, Suppliers, Group Demand Chain, Warehouse and Distribution (Global and Local Level.)
• Experience of working in an international environment with respect to customer service, service planning and administration.
• Ability to analyse and interpret relatively complex data in a logical manner.

Duties:

• Planning, organising and controlling all customer related activities within the scope of the position.
• Proactive management of customer enquiries and close follow up.
• Proactively manage the Order handling process including order book management.
• Proactively adhere to policies and procedures for order enquiries, order handling, post sales activities and proposal of solutions.
• Maintain service levels to customers, in terms of efficiency enhancements, returns, customer complaints etc.
• Deal directly with customers either by telephone, electronically or face to face.
• Identify customers wants and needs.
• Respond promptly to customer enquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Provide pricing and delivery information.
• Perform customer validations.
• Set up new customer accounts.
• Manage work flow to meet customer time frames.
• Organise workflow to meet customer time frames.
• Manage customers accounts.
• Keep records of customer interactions and transactions (quotes, orders, etc.)
• Record details of complaints (CCP database)
• Manage customer complaints including corrective actions.
• Prepare and distribute customer back order reports.
• Manage administration.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions .
• Drive and support Web Customer Link (WCL).
• Actively support sales force in driving sales targets.
• Pricing of customer orders
• Price and Quotation Management and follow up
• Any other adhoc requirements need by the company.
• This is applicable for SKF and LSA customers.
• Lead and participate in quality improvement practices.
• Continuously improve to increase efficiency and productivity.
• Continuously build customer relationships by facilitating customer development planning, managing customer projects etc.
• Maintain and develop relationships with and act as relationship builders with the customer in order to proactively support sales.
• Manage key performance indicators, goals and objectives to support and achieve targets.

If you have not heard from us within 3 months of applying, please consider your application unsuccessful.Only online applications will be considered.You will be directed to our database service provider, Ditto Jobs. Please complete your application in full. Shortlisted candidates will be contacted. Should any other suitable positions become available, Elchemie will contact you to request your permission to submit your profile to a client.By submitting your application, you give consent and authorise Elchemie to undertake collection, processing, and further processing of your Personal Information for the purposes of potentially securing employment.As an applicant you agree to make available to Elchemie all necessary personal information required for the purpose of potentially securing employment and you understand and agree that should you upload personal information and data, that information will be shared with our authorised job placement database service provider, job portals, and -websites, where such an advert is managed by our services and service providers.

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