Senior Customer Success Manager
Home Based, ZA, South Africa
Job Description
About the Role
We're seeking a technical Customer Success Manager for a growing team to drive AI-powered content strategies for enterprise clients. You'll oversee AI workflow deployments, work closely with technical teams, and use data-driven insights to optimize performance. Exceptional spoken English is a must.
Key Responsibilities
Client Collaboration:
Partner with clients to understand goals and tailor AI content solutions.Workflow Management:
Oversee deployment schedules and ensure timely, consistent delivery of AI-driven workflows.Technical Integration:
Collaborate with technical teams to design scalable workflows, utilizing SQL and Python to analyze and optimize performance.Performance Monitoring:
Track key metrics (organic traffic, CTR, revenue) and refine strategies based on data insights.Client Enablement:
Train and support clients, troubleshooting issues and streamlining processes.Qualifications
5+ years managing software deployments and implementations, from onboarding to expansion. 3+ years working with enterprise customers on SaaS or AI-driven platforms. Proficiency in SQL, JAVA or Python is required. Strong analytical skills with a data-driven mindset. Excellent spoken English, capable of explaining complex technical concepts clearly. Experience thriving in fast-paced, high-growth environments.
Why Join This Company
Fully remote, flexible work environment Competitive compensation * Work with a dynamic, innovative team at the forefront of AI content automation
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Job Detail
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Job IdJD1397570
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHome Based, ZA, South Africa
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EducationNot mentioned