Job Description

Job SummaryThe Business Application Support Senior Developer is responsible for providing technical support, development, and maintenance of business-critical applications. The Senior Developer will be developing and maintaining software systems primarily on Microsoft, Windows, and Cloud platforms, delivering high-quality solutions and providing exceptional technical support to optimise organisational performance.Key Responsibilities:1. Application Support:

• Taking responsibility during the development life cycle to resolve any business and functional related issues.
• Diagnose and resolve complex technical issues related to application performance, functionality, and integration with other systems.
• Incident Management and troubleshooting - lead the investigation and resolution of critical incidents and ensure timely communication with stakeholders.
• Act as a liaison between business users and IT to translate business requirements into technical solutions.

2. Development and Enhancement:

• Participate in the full software development lifecycle, including requirement gathering, design, coding, testing, and deployment.
• Design, develop, and implement enhancements to existing applications to meet evolving business needs.
• Technical design of applications based on requirements documentation, aligned with architectural guidelines.
• Logical system design (Independent of Technology) and create Use Case Realization Documentation and a Logical Data Model.
• Create System Integration Specifications.
• Design and document web services.
• Testing and implementation of the application changes.
• Reviewing and editing requirements, specifications, business and systems processes and recommendations related to proposed solution.

3. Integration and Maintenance:

• Develop and maintain all relevant SDLC documentation.
• Regularly maintain and update applications to ensure optimal performance, security, and compliance with industry standards.

4. Performance Monitoring and Optimisation:

• Monitor application performance and implement optimisation techniques to enhance system efficiency and reliability.
• Analysis of existing systems and interfaces for modification / improvement purposes - design new interfaces.
• Assist with quality reviews.
• Provide input into Quality Management Plan.

5. Compliance and Risk Management:

• Ensure all applications comply with industry regulations, company policies, and security standards.
• Implement and manage a robust incident tracking system to record, prioritise, and address support issues.
• Proactively identify potential risks and implement measures to mitigate them, ensuring business continuity.

6. Stakeholder Management, User Training and Documentation:

• Collaborate with business analysts and other developers to deliver high-quality software solutions.
• Provide knowledge transfer and support to team members.
• Facilitate functional / technical design sessions with the development and technical teams.
• Provide training and support to business users on application functionalities and new features.
• Develop and maintain comprehensive technical documentation and user guides for supported applications.

7. Adhoc Tasks:

• Perform ad-hoc tasks as requested by management.
• Ensure ad-hoc requests are handled efficiently and accurately.

Competencies

• Problem-Solving & Analytical Skills: Ability to identify, analyse, and develop effective solutions for complex issues using critical thinking and derive meaningful insights.
• Time Management & Prioritisation: Effectively manages time and prioritizes tasks and multiple projects to meet deadlines.
• Stakeholder Management: Ability to work in a cross-functional team across all IT disciplines and foster existing business relationships by interpreting business requirements and translating these to technical detail to deliver the required solutions.
• Technical Proficiency: Demonstrates proficiency with IT systems and software.
• Adaptability: Demonstrates flexibility in handling changing requirements.
• Effective communication skills: Strong communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical stakeholders.
• Leadership and influence: Demonstrates the ability to lead, motivate, and drive a team.
• Client Focus: Prioritises client needs and ensures high levels of client satisfaction.

Qualifications & Experience

• BSc Information Systems or Computer Science equivalence.
• A minimum of 5 years experience in developing and maintaining software applications.
• Expertise in utilising Azure Stack technologies including Power BI, Logic Apps, Power Apps, and Power Automate.
• Proficient in Windows Environment, with a deep understanding of system architecture and administration.
• Extensive experience with SQL Server databases, including database design, optimisation, and administration.
• Expert knowledge of systems development processes. (methodologies, SDLC, development and testing techniques
• Solid knowledge of software design principles and patterns, with a focus on creating scalable and maintainable solutions.
• Experience in the Financial Services industry, with a solid understanding of industry regulations and best practices.
• Knowledge of Investment Platforms in the Investment Administration and Asset Management industries.

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